Natty Garden

All good until you need help. I identified the trees I wanted, waited patiently for 15 minute to speak to the cashier only to be told that three other guys could help me and that they were outside. Said gentleman were nowhere to be found. It really shouldnt be this hard to spend my own money.
Apr 5th, 2024

Apr 5th, 2024

I stopped by Natty Garden, off Washington Ave, this morning. I walked in and greeted the male clerk. As it was my first time stopping by this plant nursery, I decided to browse around for an indoor table plant. I wasnt in this establishment for more than 5 minutes before the clerk came to look for me. As soon as he finds what aisle I am in, he seems shocked as I notice him. He says nothing but Oh to me. He didnt ask if I needed any assistance, what I came in for if I were looking for a particular plant nothing. What he did do was PROFILE me. (There were other people in this establishment as well) I continued to browse, but I decided why should I give an establishment my money when its employee was profiling me. I ended up following my instincts and leaving. I will not be returning here. There are plenty of other plant nurseries within this boroughshame on you, Natty Garden for hiring such an employee. Perhaps you should re-train him or find another solution where no other customer has to be profile. It is 2024, and we, as humans, must do better!
Apr 5th, 2024

Visited ONCE and NEVER went back. I went looking for a tough indoor house plant. There was a guy working and one other customer browsing around. I asked the guy working for some help and he said give him a minute. I said ok, waited standing by a plant I was considering and wanted to speak with him about. He NEVER walked over to me. He checked out the other customer. Then disappeared. I looked around and I was alone. I just walked out. RUDE. So because I cannot reply to the owners reply...I will reply here. Only Jah alone will judge you. TRUE Natty don't move so. Why do you keep changing your reply to my review. You should stand firm on what you say. The negative reviews all speak to the same poor customer service. The issue is not everyone else. As for intentionality, I am a black woman who intentionally decided to patronize a black owned business. Black owned or not, it doesn't give you a pass to be rude, then reply to my negative experience at your business in a negative and defensive way. I stand firm on what I said, TRUE Natty don't move so. As always Jah protected me that day.
Mar 7th, 2024

Feb 19th, 2024