IBL PARTY RENTALS

The lady was very nice and Helpful to me over the phone. My package went to that building by mistake And the lady who works in that building ( WISH I would've gotten her name)) Said she would go all the way down to the basement to see if my package got there And she called me back And all! Thank you for that! Just wish Someone can Find My package.
May 1st, 2022

This was my first time utilizing this locations services for my sisters first baby shower. I was in search of a white wicker chair for rental within 4 days time. I reached out to them over the phone on a Wednesday to discuss details & ask questions & the event was on the upcoming Saturday. Communication was alright over the phone & details were sorted out same day & they kindly sent me any info I needed as a confirmation receipt via text(such as price, regulations, pickup/drop off locations, etc). Then the service became strongly disappointing when it came time to pick up the rental on the Saturday. Communication was poor - adequate at best , the pick up window was set from 9am - 11am by the provider(them) & I didnt receive the rental until after 12:30 noon & their reasoning was because I didnt book the service in advance to allow ample time to set up the chair rental(mind you details were discussed 4 days in advance..). That was my major issue with the service process. When the chair was handed off to me it was lovely & described exactly as shown in their image gallery. Furthermore when it came time to drop off, communication had improved sincerely & the timing for them to pick up the now returning item happened rather quickly compared to picking up the item from them in the beginning. I would recommend their service since they have a wide array of rental options (which posed a challenge to find in Brooklyn), but just be mindful of their communication & timing.(Dont even bother reaching out to them on their Wix page, they did not respond; try their insta or calling directly).
Oct 9th, 2023