BJ's Wholesale Club

Scammers are using this location to steal reward perks from customers. Going through lines or working with employees to steal perks from people who dont even live in NY.
Apr 2nd, 2024

This particular BJ's has consistently disappointed me. The employees seem inexperienced and lack direction, often appearing to be working when they are not. I've stopped visiting in person. They dont fulfill same-day delivery or pickup orders. I've witnessed instances where my order was canceled because they were unwilling to pick the items. There is a lack of proactive management, as even the general manager and other supervisors fail to address complaints.
Mar 30th, 2024

Dropped my wife off at the front, and went to find parking. When I came back, the mall cop at the door didn't let me in because I didn't have the card. Had to call her and interrupt shopping so she could come to the front show the dumb mall cop our card
Mar 21st, 2024

This is another follow up and went Friday to pick up another order with my wife and she witnessed it for herself, another family was harassed as they were packing their car and another guy stood in front of their after being told they didnt need any help and he insisted on helping and wouldnt leave. Please be careful whenever parking in the ground floor of the parking lot, they have these guys walking around, asking to help you with your groceries and if you tell them no, because you dont have any money, they insist on helping, on Friday a guy with his wife and small son, were packing there car, a guy can to offer his help and they told no thank you, we dont have money, the guy kept insisting and insisting and getting closer to his van, luckily I was parked a few cars next to his and I started to yell and said out loud they said no and leave them Alone, they walked away, looking for other customers, Bjs needs to do something to protect your customers.
Mar 21st, 2024

Only my 3rd visit to this location and my experience has not improved. I entered the mall from the street to go to BJs on floor 2. When I entered the ADA passenger elevator and pressed 2, it did not activate. This was today, Sunday March 24th at 8:15AM. I spoke to 4 different BJs staff -- 4 -- all of whom said "we do not control the mall elevators". (Two of the staffers I spoke with unwilling to help: Karen and Stefanie.) BJs pays rent to the mall, BJ members pay membership to BJs, do you mean NO staff in this BJs could contact mall services about this issue? This is unacceptable!
Mar 20th, 2024