Amazing Home Care

I came here with my mother to help her apply for a new job (11/10/23) as her patient with her old agency recently died. However, the receptionist and or those who assist them with applying are very rude and condescending the way they speak to people who they see as immigrants, especially Africans, or have an accent when communicating. It's incredibly disheartening because HHAs are the backbone of every agency and without them these arrogant receptionist' wouldn't be able to get paid.
Nov 9th, 2023

As a caretaker of a late stage alzheimers patient who, in addition, is bedridden and nonverbal, I will tell you first hand that this agency does NOT have aides trained to care for their basic needs. This agency hires anyone who can pass a background check but are not qualified to attend to special cases. A good majority of these "trained" aides do not know how to change a patients diaper, bedding, or clothing; do not know how to properly move or position contracted people, which may lead to injuries, do not know how to bathe bed bound patients and have no clue how to use medical equipment such as a hoyer lift- a basic necessity. These are all safety concerns that the company is aware of and have not made the drastic decision to address immediately. The coordination department can't manage to inform aides of the patients state and does not make the genuine effort to accommodate QUALIFIED aides to work overtime because THEY loss money. It's unbelievable. I'd also like to mention that the director of this agency by the name of Katia clearly does not know what she is doing. For a "manager" to be too important to directly speak to a client's caretaker with legitimate concerns and needs is unprofessional. These concerns should be taken seriously and addressed in a timely manner, seeing as they deal with disabled and handicap individuals who are entirely dependent on aides for everything. In addition, whoever is "training" these aides need to be replaced, and management needs to initiate an entire customer service training program because attitudes do not mix with families who are struggling to care for terminally ill patients. The lack of empathy and compassion is beyond my comprehension. If I owned this business, I'd be embarrassed. To end this review, I would say Amazing Homecare is not the way to go. Families, please proceed with caution. My main priority is to make sure my father is safe and there have been too many instances where he was not. Despite the many efforts to "resolve" these issues, the reps I've spoken with instead respond with "I'm tired of this" as if they face endless nights without sleep and are caring for him. In my years as a caretaker and advocate for disabled people, I've never seen such a mess of a company. Best of luck to all families in search of help.
Oct 23rd, 2023

I went to an orientation yesterday and the instructor was unprofessional, she got there sipping her coffee and not even introduced herself, I felt like she didn't like me because she was rude to me a few times, when I finished practicing with the hoyer lift I was supposed to take off my gloves and I did it wrong, she rudely asked me to move and sit down! So disrespectful!
Oct 17th, 2023

Customer service agents is very rude!!!!!!!!!!!!!
Sep 5th, 2023

I had the pleasure of experiencing amazing home care services recently, and without a doubt, I am thrilled to give it a well-deserved five-star rating. From the moment I engaged their services, it was clear that this home care agency was committed to providing exceptional care and ensuring the utmost comfort and well-being of their clients. First and foremost, the professionalism exhibited by the caregivers was commendable. They were not only highly skilled and knowledgeable but also genuinely compassionate and empathetic. Their dedication towards meeting my specific needs and preferences was evident, and they went above and beyond to create a personalized care plan that catered to my unique circumstances. The level of communication and coordination from the agency was outstanding. They were prompt and efficient in addressing any concerns or questions I had, ensuring that I felt supported and informed throughout the entire process. The staff exhibited exceptional organizational skills, making it easy to arrange appointments, modify schedules, or request additional services as needed. What truly set this home care agency apart was the quality of care provided. The caregivers were attentive and focused, making me feel safe and well-cared for at all times. They respected my privacy and independence while offering assistance with activities of daily living, medication management, and other necessary tasks. Their expertise and patience were evident in every interaction, creating a warm and nurturing environment within my own home. Furthermore, the attention to detail regarding cleanliness and hygiene was impeccable. The caregivers maintained a clean and tidy living space, ensuring that my surroundings were comfortable and hygienic. They followed strict protocols to prevent the spread of infections, providing an added layer of safety during these challenging times. Lastly, the agency's commitment to continuous improvement and client satisfaction was evident. They regularly sought feedback and actively worked towards implementing any suggestions or concerns to enhance the overall care experience. This proactive approach demonstrated their genuine desire to provide the best possible care for their clients. In conclusion, my experience with this amazing home care agency has been nothing short of exceptional. From the professionalism and compassion of their caregivers to the outstanding communication and personalized care plans, every aspect of their service has exceeded my expectations. I wholeheartedly recommend their services to anyone seeking top-notch home care, and I am confident that they will provide the same level of care and support to others as they did to me. Five stars all the way!
Aug 18th, 2023