Rite Aid

The elderly lady @ the counter .. not fit for her job. No smile no greeting.. grumpy faced . Needs to be trained.
Apr 3rd, 2024

The only problem with this location is the they do not follow up with the hours at 9:50pm door is closed when they closed at 10:00pm this is bad for business.
Mar 30th, 2024

One of the worst pharmacy I ever dealt with. Went to my doctor August 2, 2023 which was in white plains N.Y. Had a prescription put in for this pharmacy. Before I got home received a voicemail that my prescription was denied. So I thought it was my employers fault and my employer was denying it. So I waited until my next appointment with my doctor which was in September. While I was waiting somehow I was able to contact my case manager ( from work) and the case manager informed me that no request for mediation came across their desk and the case manager also stated they would never deny mediation. So I finally get another prescription and once again its denied. So at this point Im getting frustrated because I am dealing with pain. So once again I call the pharmacy and spoke to a young man and in the conversation I asked are you sure you are using the right claim number. The male employee insured me that any workmans comp will automatically show up in their system. I felt it to be odd , but I dont know so I take his word . Waited another week called back and spoke to the same gentleman and at this time I am furious because the pharmacy tells me again its been denied again. So at this time I am agitated the young man passed the phone off to a young lady . At this moment we figure out that all these months from August to now October I wasnt receiving my medications because the pharmacy was using a workmans comp case that had previous been closed . (.Now Im livid and the young lady didnt deserve what happened next ). So now Im pissed off and Im expressing in my tone and my verbiage but not being disrespectful and the young lady says to me well why didnt you tell us and I was still able to talk and explain myself. But what she said next I just lost it . The person at the pharmacy said to me do you want to help you or not . I cursed her out and felt bad later . Now fast forward I was receiving my medication through rite aids delivery service twice and after my operation in January 2024 . Rite aid pharmacy started again with their nonsense doctor put prescription in February and the pharmacy said waiting for approval its the same case . Also sent my spouse inside the pharmacy and the pharmacy wanted my case number. So I would have chalked off as a lost and use another pharmacy but I cant let rite aid pharmacy in Brewster to treat another hard working person like I was treated. And even when I stated I was going to make OPD complaint the representative of the pharmacy said go head.
Mar 22nd, 2024

Absolutely the best pharmacists I have ever had the good fortune to have as my pharmacists. They pay attention to everything: from drug compatibilities and vaccine updates to the logistics of getting your monthly meds all on one pick up cycle, and prescriptions sorted out and renewed. Complete professionals.
Dec 26th, 2023

I came in for a prescription and they told me I didnt have the correct number for my insurance when I did so then I left and called my insurance. They insisted I did not have a BIN number and I only an ID number on my essential plan. I then called and was met with the most RUDE employee who was clearly bothered by the fact that I even called without a BIN number even after relaying exactly what I was told my my insurance Company. my insurance company stated I did not have or need this number once again.He essentially told me to go elsewhere in a vulgar manner because he was not willing to figure this out with me or help me in anyway. I then had the script called into cvs and had NO ISSUE AT ALL. rude behavior, unprofessional, unhelpful. I will never go back.
Feb 11th, 2024