KeyBank

Nov 30th, 2023

May 4th, 2023

The owner don't have no respect for nobody I don't like how he talks to people
Sep 16th, 2021

I will be most likely looking to bank elsewhere based on the way i was treated by lori i believe her name is was rude and made a simple change of address a 2 minute situation turned to a appropriate 20 minute situation. It was difficult getting out of the car to walk in due to my condition/injury i suffered from a car accident i walk with a cain so her making me to get out of the vehicle to walk in even though she had prior knowledge of me banking with key for not lest than 2yrs accommodations as small as letting me use the windows could and should've been made. If this is custom service I'll start looking elsewhere!!!! I let the 1st issue i had slide when i came in to get more money out of my account after receiving a lawsuit and was treated like i was doing something illegal but i digress this was the last straw i love banking with key but due to the issue this woman have caused I'm looking for another bank to handle my financial needs. Once i pay my credit card off i am done side note is Jamie is by far the best employee of key i have ever met outside of Marisol in the liberty branch which is also a phenomenal employee of key bank i which more employees was like both Jamie and Marisol thank you both for always making me feel welcomed and respected.
Apr 10th, 2024

This is the worst branch I've ever stepped in. I've had an old account with them from 10 years back which I have not used in over 7 years because it was a joint account. So I went in to open a new account. Ms. Dawn is the one who I spoke to. I took my proof of address, my drivers license and asked them to MAKE SURE that they use my current address and phone number to open my NEW account. They never bothered putting in my new information into the system instead they used my old information and sent out my debit card to the old address on file to my ex husband. I called their corporate office and a supervisor reached out to them on my behalf, this branch lied to the corporate and said they had done nothing wrong. Are you serious? I've never witnessed this magnitude of carelessness and negligence from a bank before. Instead of admitting how much they have screwed things up for me, instead of apologizing to me for the unnecessary trouble they just gave me, they lied to their corporate and said they did not make a mistake on their part. Well you did. You sent out my personal information including my debit card to my ex husband. Had you been slightly professional, this mess would not have happened. It shouldn't have happened first of all. And at the end of all these, when I asked for a temporary card untill I get my debit card in the mail, they lied to me and said we dont do temporary plastic cards here at this branch which is a lie because I spoke to the corporate and they told me you have to give me a temporary plastic card if I ask for one. My tip to this branch and all its unprofessional agents is that learn to be professional, learn to respect the clients privacy and when you mess things up horribly like you did with me, do not lie to your corporate and say you did everything right. In fact it was a simple thing I came into open a BRAND NEW account. It was supposed to be a easy task and here I am now, it's been three days and i finally resolved the issues over the phone with their corporate without any help from this branch. Learn to be professional before you run a bank. It's not a dunkin donuts you are running here. I'm Extremely unsatisfied with the service I got at this location and guys if you open an account with ms dawn or her boss, please make sure that they use the correct information, that they aren't rushing to finish off your appointment and that they do not send your confidential information to your ex husband. Unbelievable!!! Unacceptable!!
Dec 7th, 2020