Edible Arrangements

I called this store directly because it was in the same area ad the intended recipient. I placed the order for my mother as she is near 80 years old. I want to start by saying the phone number listed below by Edible arrangements to contact them does NOT work. I do not have an order # as we placed the order directly with the store, and the 877# they corporate replies with you can not get a human! We ordered a fruit platter and cookies to be delivered the following day for a total of $150.51 The next day at around 6pm I called the recipient and asked if she had a delivery, she said no and that she was home all day. I asked her if she was sure to check the door to see if it was left. It was not left and she checked her ring cameras, no one had shown up to the house that day. The following day the recipient was traveling and leaving town and wanted her to have these for the drive and her destination. I called the store and they tried to tell me that they attempted to deliver the day before but no one was home! I told her that is not the case and that she was home all day. I informed them that the person was no longer at the home and to please cancel. This was on April 22nd. As of today I have called the store 4 times and still have not received the credit on the credit card! Store manager and owner assured me this would be done, but now the store is not answering the phone and trying to call corporate is impossible to get in touch with someone. Unethical business practice for sure!
May 20th, 2022

$50 for 12 chocolate covered strawberries for Mother's Day and the chocolate was messy and uneven (they rushed), strawberries were small and some were almost rotten. COMPLETE RIP OFF!! I called and requested a refund, but they said they couldn't grant that request because I picked them up (without viewing them). They sent a replacement box that was mostly composed of chocolate chip cookies and a few other cheap items. They had an opportunity to redeem themselves somewhat and they clearly didn't care enough to. DON'T GIVE YOUR HARD EARNED MONEY TO THIS ESTABLISHMENT, you will be disappointed! I picked the strawberries up Saturday 5/7 late afternoon, photos below are from Mother's Day early afternoon.
May 13th, 2022

Horrible service I ordered a flower bouquet as well balloons chocolate covered strawberries and a plush bear 50 percent of my order arrived my wife received her chocolate covered strawberries and balloons but main part the flowers which ran 54.00 never arrived or plush bear I was told next day it would be fixed I called back which a girl said my wife should receive between 1-5pm and I called her and she said she never received so thats twice they made me look like a liar on Valentines Day and day after but they didnt forget to take 108.00 from my account anybody thinking of ordering from Bayport Ediable arrangements do yourself a favor save yourself the stress and dont order from them
Feb 26th, 2022

You'd be better off making an arrangement yourself. I tried surprising my wife at work, but the order was never delivered. They assured it would be delivered the next day. When it arrived, the fruit was frozen solid. By the end of the day, the whole thing was mush. Customer service was no help. They told me to email them pictures and I haven't heard back since. I wasted over 100$ for mush and a headache.
Feb 22nd, 2022

Ordered an arrangement for my fianc for Valentines Day . The whole arrangement was melted and sweaty . Fruits were melted, & many fell off . Looks worse than the pictures .
Feb 12th, 2022