Pep Boys

Toni Jackson _{on Google}

Apr 3rd, 2024

When ever I have an issue with my car go to pep boys because I like the customer service that Solomon gives because he explains everything and hes very professional and he always get the job done 100 percent. Im going to go there for all my car needs whenever I my car needs to be fixed

tasha brown _{on Google}

Mar 23rd, 2024

I went to get my brakes done and Solomon was very nice and curious and took me in right away Im so glad I came in and I would recommend these people to do my car for other issues

Laverne Hargrove _{on Google}

Mar 21st, 2024

I was so happy that the Bay Shore mechanics and customer service reps are all new. I was so unhappy with my last service and had stopped going. After about a year, I decided to revisit. There was new staff that was very knowledgeable and helpful with my questions and concerns. I am very happy with the application of all new tires. I will be back and thank you for the changes
RATHER THAN DELETE MY SHORT LIVED HAPPYNESS I DECIDED TO DO A FOLLOW-UP. AT MY LAST VISIT I PUCHASED THE TIRE PACKAGE WITH AN ADDITIONAL INSURANCE (CHARGED) FOR TIRE REPAIR. SO I WENT IN TO THE BAYSHORE PEPBOYS AND THERE WAS NO ONE BEHIND THE DESK FOR ABOUT 15MINS, THEN SOMEONE CAME OUT AND GAVE KEYS TO A CUSTOMER WAITING (DIDN'T SAY ANYTHING TO US ON LINE) AND RETURNED TO THE REPAIR SHOP. ANOTHER 10 MINS GO BY AND THE TWO CUSTOMERS IN FRONT OF ME LEFT WHICH I WAS GOING TO DO AS WELL. SOMEONE CAME FROM ANOTHER SIDE OF THE STORE AND ASKED WAS I BEING HELP AND I RESPONDED NO. HE WENT TO THE REPAIR SHOP AND BROUGHT SOMEONE OUT AND SAID "TAKE CARE OF HER" TO WHICH THE WORKER RESPONDED "I'M NOT ON THE CLOCK" THE GUY THEN SAID WELL PUNCH IN. SO THE WORKER RELUCTANTLY ASKED ME HOW CAN HE HELP ME? I TOLD HIM THAT MY TIRE LIGHT IS ON AND I NEED HIM TO CHECK IT OUT AS I HAVE THE INSURANCE. HE LOOKED UP MY INFORMATION IN THE COMPUTER, PRINTED SOME PAPERWORK, ASKED FOR MY KEYS AND TOLD ME TO HAVE A SEAT. AFTER AN HOUR OF SITTING, I WENT BACK TO THE FRONT TO SEE WOULD I BE ALMOST DONE BECAUSE AT THIS POINT I'M GOING TO LEAVE FOR LACK OF FOLLOW UP.
A NEW GUY ASKED WHICH CAR DID I HAVE? I TOLD HIM AND THEN HE SAID OH YOUR FINISHED. I SAID WELL NOBODY WAS GOING TO TELL ME THAT, WHAT WAS THE PROBLEM? HE SAID APPARENTLY THERE WAS A NAIL IN THE TIRE AS HE WAS LOOKING FOR MY PAPERWORK&KEYS. HE COULDN'T FIND THEM, CALLED SOMEONE FROM THE BACK AND HE SAID I PUT THEM RIGHT HERE, THEY BOTH WENT TO THE BACK AND CAME BACK AND STILL COULDN'T FIND THEM HE THEN SAID TO THE GUY "I HOPE HE DIDN'T TAKE THEM HOME BY ACCIDENT" AS THEY BOTH WERE STILL TURNING THE DESK AREA UPSIDE DOWN. HE SAID GO CHECK THE CAR AGAIN JUST IN CASE WHILE HE MADE A CALL. AFTER ANOTHER 20 MINUTES HE RETURNED WITH MY CAR KEYS AND AN APOLOGY. SO I WENT OUT TO MY CAR TO FIND THE TIRE LIGHT STILL ON. I CAME BACK INTO THE STORE AND TOLD HIM (MARK) THAT THE LIGHT WAS STILL ON. HE SAID OH IT WASN'T REMOVED YET. I SAID YOU HAVE TO BE KIDDING ME, WHY DIDN'T YOU SAY THAT. HE SAID BECAUSE YOU SAID YOU WERE READY TO LEAVE. I AM SO UPSET AT THIS POINT THAT I HAVE TO LEAVE WITH A NAIL STILL IN MY TIRE. I WILL CALL CORPORATE FOR MY INSURANCE MONEY BACK AND WILL NEVER RETURN TO PEPBOYS AGAIN AND TAKE MY BUSINESS ELSEWHERE. THE SERVICE IS SUBPAR, HORRIBLE HORRIBLE HORRIBLE EXPERIENCE. I HAVE TO CHANGE THE STARS GIVEN PREVIOUSLY.

Ray Saldana Torres _{on Google}

Mar 15th, 2024

The frist person got here at 8am take them 6 hr to chance the break . Horrible service