Chamber of Commerce

      Lou's Car Care Center, Inc.

      ( 465 Reviews )

      Lou's Car Care Center, Inc.
      • 7361 State Fair Blvd
        Baldwinsville, NY 13027
      •   315-352-5464
      Owner Verified
      Owner Verified
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Friday:
      7:30 AM - 5:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      7:30 AM - 5:30 PM
      Tuesday:
      7:30 AM - 5:30 PM
      Wednesday:
      7:30 AM - 5:30 PM
      Thursday:
      7:30 AM - 5:30 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      Verified Member
      4.8 - (465 reviews)
      428
      22
      1
      3
      11
      Read Our 465 Reviews

      Chamber Rating

      Verified Member
      4.8 - (465 reviews)
      428
      22
      1
      3
      11
      › ‹
      • Shanna Jeffrey

        We worked with Gene this week and it was fantastic customer service experience! We received text updates as needed. We were able to drop off and pick up the car after hours using their key lock box. It was awesome! We're very happy with the service on our car. Definitely recommend Lou's!
        Apr 10th, 2024

      • Angela Bernat

        It was actually Nino's who restored our car after an accident. Nino and Tom were wonderful and our car looks great.
        Mar 21st, 2024

      • Matt Pompi

        Ive had my car serviced and my wifes tires swapped in the last week. Great place to work with! The texting for updates is a game changer especially when working. Both cars will be coming back for regular service.
        Mar 16th, 2024

      • Don Newman

        When our cross-over needed new wheels due to slow air leaks, Lou's Car Care suggested a cost-effective solution. Matt listened to my needs and came up with an estimate that fit our budget. Our vehicle was able to be worked into the schedule within a couple of days. The job was done on time, and the wheels look fantastic.
        Feb 1st, 2024

      • victoria perez

        Was told they could not give me a quote over the phone because they had to physically see what brake pads and rotors my Tahoe needed. Apparently, a make and model or Vin number is not good enough at this shop. Well, they got me in the door just to waste an hour of my time and give me a quote within 2 minutes after I went up and asked how much longer it's going to take. The man I asked was extremely rude. Then, he proceeds to give me an outrageous $1500 quote on the brake job. Long story short, if you are a woman, I would advise not going there without a man or having a man make the call for you. I ended up ordering the pads and rotors and doing the work myself. Cost $300
        Feb 1st, 2024

      Read Our 465 Reviews

      About
      Lou's Car Care Center, Inc.

      Lou's Car Care is a family-owned and operated Auto Repair Shop in Baldwinsville, NY. It's a blessing to serve our friends and neighbors in the community where I grew up and love. We service all makes and models including European and Asian Vehicles. Our mechanics can handle everything from brake repair to check engine diagnostics. We also offer wheel alignments, air conditioning repair, and tires. We perform digital vehicle inspections with every service. It's like a report card for your car. We can send you photos by email or text. Whether your car needs an oil change, routine maintenance, or tire rotations, choose Lou's. We look forward to the opportunity to serve you!

      Contact Info

      •   315-352-5464
      •   (315) 638-0281
      •   (315) 638-7673

      Products

      • USED VEHICLES

      Services

      • BRAKE SERVICE
      • COLLISIONS
      • ROADSIDE ASSISTANCE & TOWING
      • SHOCKS

      Languages

      • English

      Payment Methods

      • AMEX
      • Discover
      • MasterCard
      • Visa
      • Cash

      Questions & Answers

      Q What is the phone number for Lou's Car Care Center, Inc.?

      A The phone number for Lou's Car Care Center, Inc. is: 315-352-5464.

      Q Where is Lou's Car Care Center, Inc. located?

      A Lou's Car Care Center, Inc. is located at 7361 State Fair Blvd, Baldwinsville, NY 13027

      Q What is the internet address for Lou's Car Care Center, Inc.?

      A The website (URL) for Lou's Car Care Center, Inc. is: https://www.louscarcare.com/?utm_source=Google&utm_medium=GMB+&utm_campaign=GMB+Website+Button+Click

      Q How big is Lou's Car Care Center, Inc.?

      A Lou's Car Care Center, Inc. employs approximately 2-5 people.

      Q Is there a key contact at Lou's Car Care Center, Inc.?

      A You can contact Lou Cannata at 315-638-0281.

      Q What days are Lou's Car Care Center, Inc. open?

      A Lou's Car Care Center, Inc. is open:
      Friday: 7:30 AM - 5:30 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 7:30 AM - 5:30 PM
      Tuesday: 7:30 AM - 5:30 PM
      Wednesday: 7:30 AM - 5:30 PM
      Thursday: 7:30 AM - 5:30 PM

      Q How is Lou's Car Care Center, Inc. rated?

      A Lou's Car Care Center, Inc. has a 4.8 Star Rating from 465 reviewers.

      Key Contacts

      image
      Lou Cannata
      Owner
      315-638-0281
      [email protected]

      Hours

      Friday:
      7:30 AM - 5:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      7:30 AM - 5:30 PM
      Tuesday:
      7:30 AM - 5:30 PM
      Wednesday:
      7:30 AM - 5:30 PM
      Thursday:
      7:30 AM - 5:30 PM

      Related Categories

      Ratings and Reviews
      Lou's Car Care Center, Inc.

      Overall Rating

      Overall Rating
      ( 465 Reviews )
      428
      22
      1
      3
      11
      Write a Review

      Shanna Jeffrey on Google

      image We worked with Gene this week and it was fantastic customer service experience! We received text updates as needed. We were able to drop off and pick up the car after hours using their key lock box. It was awesome! We're very happy with the service on our car. Definitely recommend Lou's!

      Angela Bernat on Google

      image It was actually Nino's who restored our car after an accident. Nino and Tom were wonderful and our car looks great.

      Business Response on Google Mar 28th, 2024
      Thank you for taking the time to leave a great review, Angela! We're glad that you were satisfied with your repairs!

      Matt Pompi on Google

      image Ive had my car serviced and my wifes tires swapped in the last week. Great place to work with! The texting for updates is a game changer especially when working. Both cars will be coming back for regular service.

      Business Response on Google Mar 17th, 2024
      Thank you so much for taking the time to share your experience with us, Matt! We're thrilled to hear that you found our service to be exceptional and convenient, especially with our texting updates feature. Thank you for giving us the opportunity to complete an oil change and a seasonal tire swap on your Subaru and Hyundai.We look forward to continuing to provide you and your wife with excellent service in the future. If you ever need anything else, please don't hesitate to reach out. Thank you for choosing us for your automotive needs!

      Don Newman on Google

      image When our cross-over needed new wheels due to slow air leaks, Lou's Car Care suggested a cost-effective solution. Matt listened to my needs and came up with an estimate that fit our budget. Our vehicle was able to be worked into the schedule within a couple of days. The job was done on time, and the wheels look fantastic.

      Business Response on Google Feb 22nd, 2024
      Thank you for sharing your experience with us, Don! We're delighted to hear that Matt has provided you with attentive service and a cost-effective solution for your wheel issues. Customer satisfaction is our top priority, and we're glad we could accommodate your needs. Enjoy your new wheels, and don't hesitate to reach out if you need anything else in the future!

      victoria perez on Google

      image Was told they could not give me a quote over the phone because they had to physically see what brake pads and rotors my Tahoe needed. Apparently, a make and model or Vin number is not good enough at this shop. Well, they got me in the door just to waste an hour of my time and give me a quote within 2 minutes after I went up and asked how much longer it's going to take. The man I asked was extremely rude. Then, he proceeds to give me an outrageous $1500 quote on the brake job. Long story short, if you are a woman, I would advise not going there without a man or having a man make the call for you.
      I ended up ordering the pads and rotors and doing the work myself. Cost $300

      Business Response on Google Sep 27th, 2023
      Thank you for taking the time to share your feedback about your recent experience with us, Victoria. We're truly sorry to hear about your disappointment, and we sincerely apologize for the inconvenience you encountered.At Lou's Car Care & Fleet Services, our Vision is to "Earn customers for life," and our Mission is to "Provide safe, reliable, and trustworthy auto care." We deeply regret that your recent visit did not align with these core principles.We understand your frustration with the initial request for an in-person inspection, and we acknowledge that it was not handled to your satisfaction. Our commitment to earning customers for life means that we value your time and trust, and we will use this experience to improve our communication and service processes.Regarding the interaction with our team member, we are deeply concerned about your experience. Our mission to provide trustworthy auto care includes treating every customer with respect and professionalism, regardless of their gender. The behavior you described does not align with our values. I reviewed the camera footage of your communication with my team member and provided my direct phone number in the voicemail I left on 9/11/23. I would like to hear from you to learn where in the conversation you felt uncomfortable as a woman. Again, my team and I apologize for falling short in your recent experience on this occasion, and we are committed to making improvements to provide a better experience for all our customers.
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      Overall Rating

      Overall Rating
      ( 465 Reviews )
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