Suburban Propane

Was a nightmare getting an underground tank from Suburban Propane put in last year (day of install told bad tank no good ones available for awhile as good tank an hour away and too busy, my excavator had to come 3 times as they kept changing delivery date after scheduled, had hole full of water that they left me to pump out and Im a senior citizen, refused to put tank in hole as septic near which was shown originally so another trip and cost for my excavator, tank in hole but too busy to hook up, after going up chain partial hookup in dark but not all parts brought, no plan to finish as busy, further up chain and manager brought last parts, my excavator finally back again to fill hole so lots of extra costs over several months of delays and excuses). . Level gauge has not worked since fill up last year. Ive called Larry numerous times over last 2 months as power outages and no idea level, told tech will be sent. No tech yet, another power outage and no working gauge.
Mar 4th, 2024

They were wonderful and quick to fix my problems made me feel safe
Jun 22nd, 2023

Delivery person very freindly
Jun 16th, 2023

Very disappointed with how they treat their customers; they just don't care. My recommendation is to stay away. They will randomly show up and try to fill up your tanks, dropping a bill for over $800. If you happen to catch them and refuse the fill up, they will charge you $150 for the visit, which you did NOT schedule. This happened multiple times over 5 years even though I repeatedly asked them not to do this and would abide by our terms of service. They do not feel like an honest company; they just want to charge you at their convenience.
May 21st, 2023

Would give 0 stars if I could. Worse company to work with. Tried to pin previous owner bill on me from a whole year before I even owned the house and don't answer calls, return calls, or communicate AT ALL. They leave Meghan to answer calls and take the heat but she knows nothing, repeating the same bs information that you already know but can't answer your questions, countering information right in front of you on their service slips. Always hang up saying she'll email her manager and have him call me back, which is a joke. The manager, Robert knows NOTHING about his job and can't help worth a lick with anything, doesn't even know how to look you up in their system. I've had technicians wake me up out of a dead sleep, at 6am with no notice, TWICE! And no, not for an auto refill - simply for them to do whatever it is they want to do. But if I reacted out of fear to defend myself with all that unexpected banging outside my window, I'd be the one in wrong. HORRIBLE, 1000% do not recommend
Jun 5th, 2023