Chamber of Commerce

      Verizon

      ( 204 Reviews )

      Verizon
      Buy online & pickup your order in store. Shop now!
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      Hours

      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 9:00 PM
      Saturday:
      10:00 AM - 9:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 5:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.1 - (204 reviews)
      67
      33
      28
      8
      68
      Read Our 204 Reviews

      Chamber Rating

      Verified Member
      3.1 - (204 reviews)
      67
      33
      28
      8
      68
      › ‹
      • Bill Doersam

        Smaller size, less customer service, as it is now you get the feeling they would like to be somewhere else, but not everyone others are excellent, you will know
        Mar 16th, 2024

      • B C

        Took my iPad there to get fixed. Place was on Sunday right before they closed. But wait was not too long, the young man Claude, help with my iPad took 10 minutes to have it working again. Thank you Claude. One day I would say that was pleasant was the spill on the floor that a parent did not clean after her baby(shame) however, the store should have it clean up right away so other customers did not have to object to that. Your cleanest represent your store appearance so do better next time.
        Mar 15th, 2024

      • Nick Rado

        Manager is the worst Ive ever seen and his employees have a terrible attitude. Stay far away from this store, what a joke!
        Mar 7th, 2024

      • Ahmet Omeroglu

        We ordered a phone from this store and we were told to wait only for 15 minutes but that 15 minutes never finished. So far 24 times 15 minutes passed and still no answer. They blame their system and when I called the customer care, they say that it is from store and store associates should answer us yet they do not give any proper answer. Do not waste your time as I did.
        Feb 8th, 2024

      • Hammam Sharhan

        Worst customer service Ive ever had with Verizon into service . When I was asking question about my new how to activate it , he would go and start talking to new walk in customers and he almost seemed upset that I interrupted his conversation with his co worker . Then as Im sat down transferring my data to the new phone another Verizon employee comes sits next to me and starts beat boxing with his mouth which was extremely annoying so I just walked out . Never again Verizon
        Oct 20th, 2023

      Read Our 204 Reviews

      About
      Verizon

      Visit our store at Albany for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

      Contact Info

      Products

      • Business cell phones
      • Business mobile hotspots
      • Business tablets
      • Business laptops

      Services

      • Mobile plans
      • Wireless Internet plans
      • Voice plans

      Brands

      • Apple
      • Samsung
      • Motorola
      • Google
      • Kyocera
      • TCL

      Languages

      • English
      • Spanish

      Images

      Questions & Answers

      Q What is the phone number for Verizon?

      A The phone number for Verizon is: (800) 880-1077.

      Q Where is Verizon located?

      A Verizon is located at 1 Crossgates Mall Rd, Space C208, Albany, New York 12203

      Q What is the internet address for Verizon?

      A The website (URL) for Verizon is: http://www.verizon.com/stores/new-york/albany/crossgates-R00000328232/?CMP=seo_b_x_vz_oth_ot_2022_08_website

      Q How big is Verizon?

      A Verizon employs approximately 20+ people.

      Q What days are Verizon open?

      A Verizon is open:
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 9:00 PM
      Saturday: 10:00 AM - 9:00 PM
      Sunday: 11:00 AM - 6:00 PM
      Monday: 10:00 AM - 5:00 PM
      Tuesday: 10:00 AM - 8:00 PM

      Q How is Verizon rated?

      A Verizon has a 3.1 Star Rating from 204 reviewers.

      Hours

      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 9:00 PM
      Saturday:
      10:00 AM - 9:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 5:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Nearby Verizon Wireless Locations

      Ratings and Reviews
      Verizon

      Overall Rating

      Overall Rating
      ( 204 Reviews )
      67
      33
      28
      8
      68
      Write a Review

      Bill Doersam on Google

      image Smaller size, less customer service, as it is now you get the feeling they would like to be somewhere else, but not everyone others are excellent, you will know

      Business Response on Google Mar 19th, 2024
      Anything less than a stellar experience with us is unacceptable, Bill. You should always expect excellent service from everyone at our store. Your feedback is important to us and we will continue to improve. We hope we can address your concerns in the future.

      B C on Google

      image Took my iPad there to get fixed. Place was on Sunday right before they closed. But wait was not too long, the young man Claude, help with my iPad took 10 minutes to have it working again. Thank you Claude. One day I would say that was pleasant was the spill on the floor that a parent did not clean after her baby(shame) however, the store should have it clean up right away so other customers did not have to object to that. Your cleanest represent your store appearance so do better next time.

      Business Response on Google Mar 16th, 2024
      Thanks for the great review, Be! We appreciate your feedback and your shout-out to Claude. We're so glad to hear we were able to help you out. This is what Verizon is all about :) Visit us again soon if you need any further assistance.

      Nick Rado on Google

      image Manager is the worst Ive ever seen and his employees have a terrible attitude. Stay far away from this store, what a joke!

      Business Response on Google Mar 5th, 2024
      Hi Nick, this is not the impression we want to leave. We always want to make sure that you can count on our team for professional and courteous assistance every time you visit. It's disappointing to learn that we missed the mark. We hope you'll give us another chance to provide better service in the future.

      Ahmet Omeroglu on Google

      image We ordered a phone from this store and we were told to wait only for 15 minutes but that 15 minutes never finished. So far 24 times 15 minutes passed and still no answer. They blame their system and when I called the customer care, they say that it is from store and store associates should answer us yet they do not give any proper answer.
      Do not waste your time as I did.

      Business Response on Google Jan 15th, 2024
      Hi Ahmet, this shouldn't be your experience when ordering from us. We value our customers and aim to deliver excellent service and be a reliable resource for your devices and wireless needs. We are so sorry we let you down and have escalated this for further review. We hope we can win back your trust and confidence.

      Hammam Sharhan on Google

      image Worst customer service Ive ever had with Verizon into service .
      When I was asking question about my new how to activate it , he would go and start talking to new walk in customers and he almost seemed upset that I interrupted his conversation with his co worker .
      Then as Im sat down transferring my data to the new phone another Verizon employee comes sits next to me and starts beat boxing with his mouth which was extremely annoying so I just walked out .
      Never again Verizon

      Business Response on Google Oct 21st, 2023
      Hi Hammam, we're sorry you didn't have a great experience at our store. We always want to make sure that you can count on our team for professional and courteous assistance every time you visit. It's disappointing to learn that we missed the mark. We are always improving and hope you'll give us another chance to provide better service in the future.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 204 Reviews )
      67
      33
      28
      8
      68

      Write a Review

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