Planned Parenthood - Santa Fe

Will never be going here again. First, the provider would not originally do a Pap smear on me during my a yearly appointment because she thought I was too young, I am almost 30. Second, they were out of the tubes to collect blood for testing, so they sent me to another lab. I specifically asked if this would be an additional charge and was told no. I receive a $120 bill in the mail from the 3rd party lab that I was ensured I would not be charged extra for. Over the span of 2 weeks I called PP four times to discuss this false bill, every time I was told something different or transferred to someone who never answered the phone. I finally just decided to drive the hour into town to get the bill figured out. I was told the person who told me I wasnt going to get charged gave me false information. So because THEY were out of the tubes and THEIR staff told me wrong, I have a $120 bill to pay. No thanks. Do better. This service is supposed to help women, not hinder.
Feb 9th, 2024

I came for an IUD insertion. I was very nervous but it was a smooth process and every staff member was amazing to work with. I felt very comfortable and everything was explained to me in detail.
Jan 25th, 2024

The portal doesn't work logging in, I brought this issue up to them. For reasons they pushed back my appointment a month after saying it's probably best like okay you couldn't ask this over the phone. They wanted me to go get lab work done and when I go to TriCore to get the work done I learned that they gave me the wrong patient paperwork and to know that someone else could see my paperwork if it got mixed up makes me feel like they don't take patient confidentiality and patient privacy seriously. The paperwork wasn't even around the same time so I don't see how they could have printed out the wrong going to hand it to me.
Sep 29th, 2023

I've been to many planned parenthoods and have always been treated with excellent compassion and care. I visited this location at the start of July for a pap. Got a call at the end of July that I need a colpo, and I immediately went into a PTSD meltdown. My previous colpo was the most vile, sickening pain I've ever felt even though I lived with gallstones for ten years before my gallbladder went septic. My colpo was worse, I passed out and felt like I was actually going to die for an hour. The woman from planned parenthood who called me to give me this news sounded annoyed that I was upset and told me "your feelings are valid but most women don't react like this." I asked if she had any resources or info on places that offer sedation, and she told me no but I really should schedule soon because cancer is worse than a colpo. I called around and found Bosque in Albuquerque. Had an appointment there yesterday and they were HORRIFIED by this story. My nurse told me I was being gaslit and that it's extremely common for women to feel obscene pain from colpos and IUDs. The cervix is attached to the vagus nerve, after all. And Bosque offers sedation, and they're extremely compassionate about trauma and pain and understand that even potential cancer patients don't deserve actual torture. All the good that Planned Parenthood does and y'all can't acknowledge that the cervix has nerves with feeling and that there's entire support groups for survivors of colpos and IUDs with THOUDANDS of members. Absolutely awful and shame on whoever told me "my feelings are valid" over the worst medical trauma I've ever faced.
Jul 15th, 2023

We had a horrible experience at this office in Santa Fe. Previous visit to the office in Albuquerque was all around a great experience. Trying to file a formal complaint against staff at Santa Fe office with little or no results.
Jun 29th, 2023