Verizon

They know what up
Apr 2nd, 2024

I used to love going to this store and I have no idea when it went south, walked in today to trade in my phone and nobody said anything when I walked in. There was 5 people at the door and finally when I asked them who could help me someone approached me. The lady did not seem interested in making the sale even though the sale was already made.
Feb 22nd, 2024

Would be a negative number if allowed. Complete disaster start to finish. 3 hours to start service Friday afternoon, assured we would have 5G coverage for the internet. Retained a professional installer Monday morning and got 3 mps whereas the competition was in the 350 mps range. Went to return equipment on Monday afternoon, told it would be an hour wait, but we could schedule for Tuesday afternoon. Did that and the same service person said it would be ver $100 restocking fee for equipment that did not work as promised. Fortunately corporate customer service said there would be no charge. The service person was surly and unhelpful. Would not recommend.
Feb 11th, 2024

I don't remember why I visited this place originally, but a salesman (he was good at his job) sold me the idea of a business account with five lines. He forgot to mention details such as autopay, paperless billing, etc., and the fact that Verizon has to go through billing cycles before they can establish the prices they promised you. Every time I got a bill, I could not make heads or tails of it, and the bills were 30 and 20 pages long. Every time I called customer service to clarify the charges I got a robot who told me to press 1 and would eventually hang up on me because it never sensed that I had already pressed 1. So I would have to drive out to this branch to ask for clarity every bill, and I got the same muddled answers, and a phone number with no service at the end of customer service. I finally closed the account and left Verizon and when I tried to get clarity on how much we owed on the phones I got a "well, you decided to leave and believe the promises of the other provider", "you're not our customer anymore, i.e. "#&!! you." If you're looking for arrogance, gaslighting, manipulation, and rudeness--this is the place to go. Otherwise stay away from this company and these lap dogs
Jan 28th, 2024

Terrible service. Terrible environment. I have never had any problems with verizon in the 10 years we have had it until today. Crystal was definitely very rude, and had no desire to help with any problems.
Jan 10th, 2024