Ms. Missy's Cleaning

Mike Buldra _{on Google}

Feb 12th, 2022

First, I am unsure what Ms. Missy's is, but you click on their website, I got a company name Home Advisor, the same is true if you call the phone number (my first warning was that something was wrong with this company).
I booked a house cleaning (Roswell, NM) 30 days in advance. After booking, I got back a generic email confirming the appointment. The day after this email, I also received a phone call from someone to set up an appointment (my second warning was that something was wrong with this company). For the next 30 days, I received at least two spam emails from Home Advisor on the other services.
Five days before my appointment, I called to find out the status of my request and what additional information I should receive. I was told I would be contacted two days before and to find answers to my questions on their App. After a frustrating hour trying to get the App to work and dealing with their tech support, I gave up. I tried to install their App on two different devices (my third warning was that something was wrong with this company).
Two days before the appointment, I did receive another email and a contact link. The link would go to their App, which was still not working. I called again (now my third phone call to Home Advisor). I told them the problem I was having, and I was given a phone number. I called the number, left a voice mail, and texted the number, but I never received a callback. I called the number several times throughout the day but never got a callback.
The night before, I received another generic email about my appointment. In the morning, I received a generic text confirming my appointment. At 30 minutes after the appointment, no one had shown up or called. I again called Home Advisor. I was offered no reason for the missed appointment, but I was offered a $10 discount if I rescheduled the appointment, which I declined.
I spent over two hours on the phone and trying to install their App on an appointment I scheduled 30 days in advance, only to be offered a $10 discount. Why on earth would anyone trust a company that runs under a sham name and is so incompetent? All I wanted was to have my house cleaned, but I learned my lesson. I would never use Home Advisor or a company that operates in such a fashion.
Do not use Ms. Missy's (a sham) or Home Advisor. The best I can figure is they are a fraudulent site, or totally incompetent, maybe a little of both.