New Mexico Pools and Spas, Inc.

Apr 8th, 2023

They are the most responsive pool service in town! Good service, fair price.
Dec 11th, 2022

Apr 10th, 2022

We had a pool designed and installed with New Mexico Pools a few years ago (including a slide, fountains, phone automation, etc), and as with any big project there were some hang-ups and snags, but it's how they responded that I found helpful. The owner, the phone receptionists, and the technicians are all very kind and helpful. I felt like we were (and are) always treated fairly and respectfully. We love the quality of the pool, and any time something needs attention they're always great to work with in addressing it. I would recommend using New Mexico Pools if you are considering adding one. Services: Inground pool installation, Design, Swimming pool water feature maintenance, General repairs & maintenance, Swimming pool equipment maintenance, Custom Swimming pool design, Winterization, Swimming pool water feature construction
Jul 3rd, 2023

Doug came out to diagnosis our pool pump. Doug stated we required a new one but didn't have our current model in stock but recommended another model. He also informed us the problem stemmed from running the pump during the day since it is so hot and recommended us to run it at night. When the pump came on that night it was extremely louder than our previous pump. We notified Doug and he stated that is due to the model we purchased, which he never stated it would be louder only that it was black in color instead of an. We called the vendor Doug purchased the pump from and they stated it shouldn't be loud and they felt it was a faulty pump. We notified Doug and received no response. We called the office to elevate the matter and the receptionist was horrible at returning calls. Finally Doug informed us he would replace the motor but we would have to pay for labor to install! How is that our responsibility? They should reach out to their vendor where they purchased the faulty pump. The pump cost $195 and the bill we received was for $593.31 they are charging $350 for labor! And they want to charge us another $350? This has been such a headache and we recieved the worst customer service. I suggest you going elsewhere for pool services. BTW, according to the receptionist, the owner Paul stated he would pickup the pump and part ways instead of rectifying the problem. Paul tried to fix the situation when he saw my review, but we still have a loud pump we have to run during the day. Doug ended up breaking the timer, and informed us he replaced it at no cost. Well we received a bill for $80 and called the office and requested a call back to discuss. No one ever called back. We finally got a hold of Doug and he said it was his fault, he meant the labor was no charge! I told my husband pay the bill we need to cut our losses and never use this business again. What happened to customer service and accountability. Service: Pump repairs & installation
Nov 2nd, 2021