Perfection Carpet & Flooring

We had 7 rooms, stairs, and the upstairs hallway that had 9-year old worn carpeting. After having a very unsatisfactory experience with a big named flooring company, just to get a quote and flooring samples, we decided to try Perfection Carpet & Flooring. Joe came out the same morning we called, took measurements, and then we stopped by the showroom that afternoon to look at the samples. Lena was a big help showing us their showroom full of flooring samples with so many to choose from. We found the most beautiful LVP (luxury vinyl plank). The installation happened a week earlier than expected, and Joe's 3-man crew did a phenomenal job! It took them only 4 days to remove the carpeting and install the new flooring throughout the house. Talk about fast workers! They were punctual, polite, answered our questions and concerns, helped with anything that we asked, cleaned up the work areas very well, and most importantly did an amazing job with the installation. Another thing about Perfection Carpet & Flooring is that they are a family owned business and are located here in Rio Rancho, which we were very happy to support this wonderful local family owned business. Thank you, Joe, Lena, Shannon, and your amazing flooring installation team! My husband and I are so pleased with our new flooring. I'll let the pictures speak for themselves.
Apr 12th, 2023

I have had a wonderful experience with this team. I initially went with another company and had a horrible experience - they wouldn't even return my phone calls, so I found Perfection. I came into the small, quaint showroom on a friday and the receptionist was incredibly kind and showed me all the available flooring. They scheduled me a measure appointment. The owner showed up promptly on Monday as promised and was polite and knowledgeable. I put down my deposit and they scheduled my project just 2 weeks out because I had guests coming into town. I figured this might be an issue on such short notice but they made it happen. Then, as promised, the installers showed up. They were friendly, professional and tolerant of my 4 dogs who I had to keep moving in and out to go potty. Heres the best part - They did this work when we had that horrendous windstorm with 50 mph + winds and snow. They never stopped. They did an AMAZING job. Even with the horrible weather, they finished the project in 2.5 days. Pretty spectacular if you ask me!! In 2.5 days they did 1300 square feet of vinyl plank flooring plus all baseboards. They gently removed all appliances, sinks and toilets to do the job right, rather than trying to put the flooring up against the appliances. A+++++++++ I'll be using again when I do my stairs and upstairs!! Thank you guys!
Feb 11th, 2023

Our carpet was installed 2 years ago. The installers were hard working and very pleasant. For the first 6 months after installation the house was vacant. When we came back we noticed in a few of the rooms the carpet was loose and buckling, the owner came out and was not pleased with our request that the carpet needed to be stretched without charge. It has now been two years and the entire upstairs is buckling even in the rooms where there is no traffic. ( We don't even wear shoes upstairs.) I would not recommend this company.
May 15th, 2022

Jan 25th, 2022

I had two previous estimates for new flooring in my house. The estimates varied greatly for the same products and I was not pleased with the customer service when I had questions. I found Perfection Carpet and Flooring and called them. They have been in business for over 20 years and are local in Rio Rancho. I went to the store and brought home samples. Joe came out within a couple of days to measure and gave me an estimate immediately. It was extremely competitive with the other estimates. He told me that it would be about a month before the installation would take place. The other places had told me 2 or 3 months. I was notified when the materials arrived and set up an installation time. The team of 4 men arrived on time on that day. They moved the furniture which I could not have done myself. They began by removing all the baseboards and disposed of the old flooring. By the end of the day, the job was completed and they cleaned up the debris before they left. I am so happy with my new floor! The crew was professional and courteous. I would recommend Perfection Carpet and Flooring to anyone because of their attention to detail, promptness, customer communication, quality of work and price.
Sep 6th, 2022