Christian Brothers Automotive Rio Rancho

Good and honest service and resolved my issues completely. Even assisted with a courtesy shuttle which helped tremendously. Will return to CBA if I experience any other vehicle problems in the future.
Apr 9th, 2024

Service and staff is the best I've experienced ! The team is highly professional and knowledgeable. Jeremy at the service desk was great . I had a check engine light on and they ran the dionastic and gave me my options. Everything was clear and understandable and fair in price .They even checked my Warranty and the work was covered. Highly recommended and will be using them for all my automotive service.
Apr 7th, 2024

I've had nothing but great service from Christian Brothers and pleasant interactions with the employees. I would highly recommend you try them just once and you'll probably be like me and never have your car serviced by anyone else.
Apr 5th, 2024

The best.
Apr 2nd, 2024

My experience at Christian Brothers Automotive was beyond disappointing. Initially, I brought my car in due to shaking issues, and they replaced the hub bearing along with all four rotors and brake pads. However, upon their first assessment, they claimed to hear and feel nothing abnormal, which was far from the truth. It took multiple attempts and wasted days for them to acknowledge the issue, leaving me without a car for three days. Adding insult to injury, they demanded a hefty fee just to investigate a minor oil leak, which could have been resolved with a simple wipe. When I finally got my car back with new rotors and brakes, the problems persisted. Faulty brake pads necessitated yet another replacement, causing further inconvenience and another full day without my vehicle. To make matters worse, upon driving again, I noticed a shaking sensation and a humming noise from the area where they had performed repairs. Despite my concerns, they dismissed them as normal, leaving me frustrated and stranded with unresolved issues. The lack of accountability and genuine effort from the mechanics at Christian Brothers Automotive is appalling. Their reliance on computers over actual mechanical expertise is evident in their subpar service. Despite receiving a substantial payment from my warranty company, they failed to fix what they had broken, which is far from the Christian values their name suggests. In summary, I strongly advise against entrusting your vehicle to Christian Brothers Automotive, especially for significant issues or anything beyond basic maintenance. Seek out a reputable mechanic who values integrity and accountability over profit margins and excuses. Not only did my experience at Christian Brothers Automotive leave much to be desired, but their response to my concerns was equally disappointing. Their excuse for the shaking issue, blaming it on my low profile tires, seemed like a convenient way to avoid taking responsibility for their inadequate repairs. My 2019 Mazda 6 drove flawlessly prior to their intervention, and attributing the issues to tire specifications felt like a feeble attempt to deflect blame. Furthermore, their suggestion to "Google" Mazda 6 forums for common problems was unhelpful and dismissive. It's common knowledge that online forums often amplify negative experiences, and using this as a justification for their shortcomings only further highlighted their lack of accountability. Christian Brothers Automotive's tendency to pass the buck rather than addressing legitimate concerns reflects poorly on their professionalism and commitment to customer satisfaction. In conclusion, their approach to customer service and problem resolution falls short of expectations, and I cannot recommend their services to others. Response: Thank you for your follow-up. While I appreciate your attempt to address my concerns, I must reiterate that my experience with your shop left much to be desired. The issues I encountered were significant and impacted my trust in your services. Your response, unfortunately, did not alleviate my concerns and felt dismissive of my experiences. The interactions I had with your staff were not accurately portrayed in your response. Verbal abuse is a serious allegation, and I assure you that my intent was solely to express my frustrations with the service I received. Constructive feedback should be welcomed as an opportunity for improvement, rather than met with defensiveness and unprofessionalism. My vehicle was checked out by a reputable mechanic. Youll be receiving a fax with the list of problems your mechanics left. Which are ALL associated with the noise Ive been hearing as well as the shaking. My car was left in a messas you say because of your subpar service and dismissive staff. Next time you respond to any customer, it may be best to put your foot in your mouth because youre wrong as well as dishonest. The proof is in the pudding. NOT A REPUTABLE SHOP-THE REVIEWS ARE TRUE-DO NOT TRUST THEM!!
Apr 3rd, 2024