Zales

My husband and I are thoroughly impressed with this store's customer care and selection of high-quality wedding rings and bands. The staff is friendly and helpful! The store manager is great! Love my new set! Thank you!
Mar 14th, 2024

Took my ring in on January the 23rd due to my ring splitting in half on the bottom . Got a price of 378$ because of some type of gold plated they had to add to put it back together . Got a call from a lady saying my total would be 110$ and wanted to confirm to send it out to go ahead and fix it . I figured the price had went down due to them not adding to much gold to the ring or whatever to fix it so I didnt mention the 378$ I was told because she wasnt specific when she called me because if she was as specific as she was today when she mentioned 478$ without tax , not even tax included yet then I wouldve had that amount to get my ring back . Then on top of that I had to call due to me wondering when it was gonna be ready , it had been ready no email no call I had received so when I called I was still told I was looking at 110 without tax like she told me on the first call then surprise 478$ in person so it was a misunderstanding and mess up on her side . She was being cool to see the information without my receipt my id worked so with tax I pay 528$ with tax but because of the argument she was honest about her mistake stating the 110 and said she can deduct it but because I went all the way back home just to bring her the receipt she didnt even deduct the price like she said she would and kept denying she had told me over the phone she told me 478$ so I ended up paying 528$. So much for helping and owning to your mistake and kept interrupting. Will not be going with her anymore !
Feb 20th, 2024

Feb 11th, 2024

I was so happy that the manager found my wedding set and my account and updated everything. Zales has such great discounts that I love your clearance jewelry and bought your stunning Ursula Disney ring!
Feb 7th, 2024

The manager helped me. He was wonderful. I would certainly shop there again after years of staying away from Kays.
Dec 24th, 2023