Budget Car Rental

Do not waste your time. They will let you down and with attitude to add onto it. They have no shame. Leave close sign up on a wide open door just to confuse customers. A supposed Julio employed there ruined my sisters business trip day. Also never answer their phone calls.
Nov 21st, 2022

Amazing employees! Just when I thought there was no more kindness and compassion in the world, I get proven wrong. The employee here was just a great person! He took his personal time, long after he should have been out of work, to help my husband and I. He tried everything until we were on our way in the right vehicle. Without having to explain our situation, just because he saw we were in need, he was compassionate and understanding. I wish every interaction and all people were like this, it sure would make the world a better place. Thank you!
Nov 11th, 2022

Car didn't run well, roadside assistance couldn't find the vehicle in their system, im stuck with a messed up car from lubbuck airport.
Sep 17th, 2022

I called twice and they hung up on me the first time and the second time they left me on hold. In a way they did save me money
Aug 18th, 2022

Had a reservation, neither Axis nor Budget rep were in the building when we arrived. We waited more than 5 minutes and eventually both employees came inside from the front entrance. All was well, until another customer came in. He had an arrangement that was covered by management, yet the employees still rolled their eyes and said they didn't have what he had spoken to the manager for. This caused the customer to become visibly angry and they started to speak clear threats into the office. At NO FAULT toward the customer, this still made my entire party uncomfortable. My party and I decided to leave for our safety, and then we were charged $75 for being a "no-show". Just go to U-haul, there is no cancellation or no-show fee, and they probably won't charge you for the opportunity to indirectly endanger you with terrible customer service. \_()_/
Sep 3rd, 2022