Tate Branch Carlsbad

We had the greatest experience at Tate Branch here in Carlsbad. We got to work with Katie ONeal & not only was she so sweet but she was so fast & efficient in the buying process even with the whole transaction being over the phone. She would update us in a timely manner. Some dealers leave u hanging it feels like for hours before you hear back, but not with Katie, she was on top of everything!! Then when we spoke to Linda in financing to finish paper work she was also very sweet and kind! She explained every paper we signed, answered all of our questions, & overall made us feel very comfortable. I will definitely return for any future vehicle purchases.
Oct 23rd, 2023

My jeep is more than a month old and they haven't been able to fix it, they bring me in with pure lies, the man you have there working in front who speaks Spanish, well the two men in fronttheir service is terrible
Sep 8th, 2023

Dropped off my truck at the service department for a diagnostic. It's been 2 weeks now. I call everyday to several different numbers to the dealership & I cannot get anyone to answer or return a call atleast. I live in Texas & I'm having to travel just to go ask for an update on my vehicle. Answering the phone would have spared so much time. This is absolutely ridiculous.
Aug 23rd, 2023

I only have great things to say about Tate Branch Carlsbad and their wonderful service department, and their awesome customer service!! Val Reyes Sr. was such a huge help to me and went above and beyond what was expected. My 2022 GMC Terrain that I bought in Midland, Texas was recalled due to the blind spot monitors. Tate Branch was able to get the parts ordered (that took awhile due to the suppy chain shortage) and once they received those, they got my vehicle in and accomplished everything that needed to be done. I couldn't be happier & I highly recommend them! Their Express service that is next door is amazing as well! They don't require appointments, but it's best if you make one. Give them a try, you won't be sorry! ~Connie Linville Estes Carlsbad, NM
Sep 2nd, 2023

Katie was amazing and made the buying process so smooth and easy!
Aug 9th, 2023