Carlsbad Caverns Trading Company

Horrible kennel experience. I dont think Ive ever run into a ruder more angry person than the young lady working in the gift shop. It was unprovoked and so unnecessarily hostile that I could quite possibly gaslight myself into thinking it didnt happen?!? Never able to board our dog and frankly wouldnt have left her with them anyways after that experience. They also had a piece of dog crate outside the kennel entrance that was covered in feces. Apparently the situation with the woman in the gift shop is well known as per the park rangers. They told me they have had lots of issues and to please fill out a survey. Who ever runs this place needs to look into this. If the woman at the gift shop reads these reviews .you are too young to be such an angry person. I hope you find peace and settle whatever is making you so angry/upset. Anyway - make other arrangements for your dog so you can enjoy the park as a family.
Mar 23rd, 2024

Very bad service !! Very dirty place
Mar 17th, 2024

Drove over 9 hours, saw nothing posters out cavern entry at 2:30pm, was at the desk 2:31pm and they wouldnt even let me run to join the last group. Literally missing this experience by a single minute could not believe it.
Feb 29th, 2024

Received the worst customer service Ive ever experienced when I wanted to purchase my item on 2/18/24 around 10:30am. I walked to the counter closest to the entrance to the gift shop and the employee working there gave me the stink eye and silent treatment when I asked to pay. (Hi can I purchase this) She begrudgingly took my item, scanned it and sarcastically waved her hand at the credit card prompt for me to pay. When my card didnt immediately go through, she did it again. After the payment went through, she just grabbed the receipt and slid it on the counter to me, like she was afraid to even touch me when handing the receipt over. I said thank you and she just glared at me until I walked away. I dont know if the cause of her behavior was race motivated or if she was just having a bad day (she had long black hair and 1 AirPod in I dont think that affected her ability to hear me) but if youre getting paid to work in customer service I think its part of your job to be friendly to everyone. I previously saw her help another customer and her demeanor was okay. I would recommend the bookshop instead where you can get your national park passport stamped. They were so friendly and even answered some of our questions about the park. The bookshop isnt as large but it was definitely a more pleasant experience than this one.
Feb 12th, 2024

Nice selection of postcards and a wide variety of magnets. The magnets are kinda expensive though.
Jan 20th, 2024