Blue Star Insurance Agency

Kevin Rayburn _{on Google}

Mar 25th, 2024

On looking for new home insurance, there were several instances of agents telling us they would call us back but did not and we had to reach back out ourselves. They had the wrong square footage on record (almost double our actual sqft) and we corrected them with the right sqft. Later, when nearly going forward with a plan they found, we asked one more time what sqft they had on record, and they had it at nearly double again (would have cost us significantly more $$ on the plan) and we had to correct them again. After finally finding an insurance plan for us (was tricky because of unique house design) we were told 3 days before our old insurance expired that the plan they found for us actually would not work and they had no other options for us and could not help us. Overall we were very disappointed with the customer service from this group.

Anais Munoz _{on Google}

Feb 8th, 2024

Very poor service!! My mother in law asked me to come with her to check her policy because she only speaks spanish and the person who helped her wasnt able to explain coverages to her because of language barrier . While she was being helped I asked a question in regard to the uninsured motorist mind you I was certified as an insurance agent and worked for farmers insurance. I asked what car she had put the coverage on, she said on both. I told her it only had to be placed on one and it would transfer, she was very bugged that had made that statement and proceeded to say its on the policy. She then asked me how I was related to my mother in law once I told her she told me that I was not able to ask questions on my mother in laws behalf, she had to ask the questions. I told her she was present and she simply ignored me. I understand that I wasnt on the policy however even though this person did speak spanish she was not explaining her coverages to her. You cannot just tell people your covered.

Brenda Spencer _{on Google}

Dec 12th, 2023

Always happy to help

Jerry Hunter _{on Google}

Dec 2nd, 2023

Serious savings compared to the previous insurance company who I was with for 25 years . Professional and very knowledgeable. Thank you Blue Star

Jerrald Glaser _{on Google}

Nov 21st, 2023

An employee quit in the middle of changing my insurance provider and I was dropped from insurance. When I called to take care of the issue, Kayla was amazing and fixed everything with a new cheeper policy. Im a happy customer.
I switched insurance companies on my own. I called 1 month before I ended my policy so I wouldn't be charged a prorated fee. They still charged me. I guess all the good workers that helped me sign up are all gone now. I'll be purchasing my own insurance for now on.
To whoever replied to me. I called you well before I cancelled my policy so I would not get charged a fee. I cancelled on the date you told me, and I was still charged a fee. I used blue star because you used to know about insurance dates etodo...pero obviously you don't, otherwise you would have advised me to cancel on the appropriate date so I wouldn't get a fee.