VCA Town and Country Animal Hospital

I do not recommend this location, or VCA in general, unless you enjoy being nickel and dimed for every little thing that they can think of. Their rates for labs and X-rays for even normal appointments border on pet ER pricing, and they will try to just shove an iPad into your face with every lab under the sun listed even if they might not be necessary at all. The vet will make you feel like youre not doing enough for your sick pet if you even try to talk to them about different options or cheaper labs rather than sitting down with you and having an honest conversation about alternative steps moving forward. The entire time we were there, the vet made us feel like she didnt have the time for us and didnt care to fully answer our questions.
Feb 1st, 2024

Top 3 worst vet experiences I've ever had. I managed NM's largest no kill shelter for awhile and rescue a bunch of dogs on my own as well, so I have dealt with countless vets. Found a dog recently, and he has worms in his stool. I brought him here due to my usual vet being booked out too far. Did the shots and ran all the tests, then was sent home with medicine and told I'd hear back in 48 hours. After the weekend, I still didn't hear back from them. (Over 72 hours, not 48) I had to call them to figure out what was going on. Was told they'd reach out after speaking to the vet. Again I didn't get a call back. Getting him in at my usual vet this week thank goodness. I can't believe there is a clinic out here that really doesn't care enough to let their clients know what the heck is going on. So unprofessional and careless of them, maybe get a new front desk person? I'd recommend VCA Ventana, they're SOOO much better and you'll almost certainly get a response that same day, probably while you're still on the phone with them.
Mar 30th, 2024

Do not bring your pet to Town and Country unless your pet needs dental services. Every time we took our dog in for an appt. Something was wrong with her teeth. In the middle of our og having an en ormous cyst removed, they wanted to take more teeth out. Also, if you do not have the money to pay for a treatment, even in an emergency, they will not see your pet. They use no discretion and talk load, so the entire lobby knows your financial situation. They wanted to charge 900 for tests, and we could not afford it right then, and they said we denied service. They need a box to mark "can't afford." There is a difference, and you leave there feeling belittled and judged. After 2 years with them , I won't go back.
Oct 2nd, 2023

Woke up Monday morning ate breakfast walked outside to the side door to see blood on the steps we all thought the cat got somthing again but after we dropped of my little sis at school mom called and said it was my dog he got attacked we rushed him to the vet and hit us with a er vist paper for $400 we waited and they told us the x-rays and all the diagnosis was gonna be 1500 dollars and then they said 300 if my dog needed cpr we left and then later we picked him up in a towel and they said he had 5 fractured ribs but that he would be okay fast forward 5 hours I'm sitting with him feeding him water through a medicine dropper and then he started twitching and then he stopped we had our faith in this vet and they let us down. you will be missed jake
Aug 21st, 2023

Thank you to Dr Lincoln and the front desk staff (Ariel, specifically) for taking care of my dog Zion so efficiently. We were camping in the San Juan Mountains in CO when Zion had an onset of gagging and shortness of breath at 1130pm Tuesday night. My husband and I knew it was emergent and left immediately and we're unable to find ANY vet willing to take him in the middle of the night from Durango to ABQ- they even hung up on me when I called! We arrived before VCA opened and explained what was going on, they told me the nearest 24 hour clinic but due to the arrival time it was faster to wait to have Dr. Lincoln take a look at my boy when he arrived for the day than drive to the other clinic. VCA was fast, though and efficient, they followed up and prescribed additional meds for us as well. Thank you for your excellent service.
Aug 5th, 2023