CubeSmart Self Storage

Apr 3rd, 2024

Good price and nice location
Jan 29th, 2024

Jan 27th, 2024

Jan 2nd, 2024

When we needed to rent storage quickly we found Casa Joe's and were so happy with the service. That was the last time I can say we were happy. A week later we received a letter saying they were bought out by Cubesmart and things went bad quickly!!! We were having to move everything we owned into 3 units while we waiting for our a apartment. 2 weeks basically took 2 months and we were living out of our car and motel rooms. They knew this and would call us or email our notices. They also informed us several times that they sometimes would not have staff at that office to take our payments. That was difficult since we often did not have transportation. When we were finally able to move into our apartment we were so excited and got people to help and vehicles and since Sunday is the ONLY DAY our help was available we planned on working through most of the day. Weren't we surprised when we got there and found the locks had been replaced. Of course it was Sunday and no one was available to help us! When they contacted us on Monday we were told they were updating the facility and sent letters out! They knew we didn't have an address so how could we possibly get that notice? They can send emails with our bill! Why can't they send an email with that very important information!!! All we got was an apology and told we could pick up the keys during business hours. Guess what! When we did show up the place was closed! We finally were able to get the keys but the help we had was no longer available! We've tried working with them to pay our payments but when we were able to come up with a little bit of money we were always told they wouldn't take partial payments or combined payments. Well, needless to say all our belongings will be sold or thrown away! Yes, this has caused a lot of stress on my health and has had caused some problems. I urge people to beware of renting anything from this company!!! I've had storage units from several other companies and never had the problems I've had with these people.
Mar 25th, 2024