Team Phillips at Guaranteed Rate

DONNA MEJIA _{on Google}

May 7th, 2022

If i can put a NEGATIVE rating, I would!!!! HORRIFIC EXPERIENCE!!!
Purchasing a home is supposed to be exciting. I tried to be on top of most things, all paperworks neeeded, i provide in 24hours. 2 days at the most. Wired down payment money morning 4/26. Closing date is 4/27 but due to my location, the signed loan docs got fedexed and should have been received on 4/28 early AM.
And when i thought everything was running smooth, the unthinkable happened. Clerical error at Guaranteed Rate happened!!! They wired the funding to the WRONG ACCOUNT. I've never heard of something like this happening. We kept asking if we were going to get the keys and we didn't. Agent kept saying in a few minutes which turned into hours and was told until 5pm. until the day is done then they found out, they funded the wrong account. I guess that's why their name is not Guaranteed Funding!
We couldn't cancel our movers anymore so the next day (4/29), we were still waiting. Movers loaded all our things at 8am then head to the home we just purchased BUT waited infront FOR HOURS!!! until finally, at almost 2pm, we got the KEYS!!! and no compensation or whatsoever for this unacceptable mistake!