Chamber of Commerce

      Weststar Mortgage Corporation

      ( 40 Reviews )

      Weststar Mortgage Corporation
      • 8814 Horizon Blvd #100
        Albuquerque, NM 87113
      •   505-883-0332
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      Hours

      Tuesday:
      9:00 AM - 4:00 PM
      Wednesday:
      9:00 AM - 4:00 PM
      Thursday:
      9:00 AM - 4:00 PM
      Friday:
      9:00 AM - 4:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 4:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      2.3 - (40 reviews)
      12
      1
      0
      0
      27
      Read Our 40 Reviews

      Chamber Rating

      2.3 - (40 reviews)
      12
      1
      0
      0
      27
      › ‹
      • Billy Creel


        Mar 15th, 2024

      • Chris B

        Their online services are terrible and very difficult to navigate . They are set up to mail in everything they need, you can not just send required paperwork online or on your app. Was a terrible thing when they bought my Loan.. If you request a call back. They don't call back so u are stuck trying to wait for them to answer the phone.
        Feb 27th, 2024

      • A Tadian

        I had a bad experience on the phone with 2 employees at Weststar yesterday. They are rude and uninformed people. They released a disfigured deed to my Mom years ago and are unwilling to accept any responsibility for acting in a skilled and appropriate manner. Be careful with this company! There must be better escrow companies to use!
        Oct 3rd, 2023

      • Robert Trujillo

        Now I know why they have a 2 star rating. I've been calling to get my payoff on my loan for 2 weeks and all I get is the run around. I have one payment left and I can't seem to get anyone in the line to talk to about it! Keep sending me in circles. It's sad no one has anything good to say about this company. .
        Sep 19th, 2023

      • David Ramirez

        This is my first ever review Im leaving for a company! But the help I received from customer service rep TANYA SPRUNK was absolutely outstanding and top tier!! Communication and efficiency was on point and very pleasant to speak with!! she made my issues a priority and I felt pleased that she went out of her way to address and resolve them in a efficient manner! From now on any issues Im having Im going to you! Thank you Tanya!!
        Jun 9th, 2023

      Read Our 40 Reviews

      About
      Weststar Mortgage Corporation

      Weststar Mortgage Corporation is located at 8814 Horizon Blvd #100 in Albuquerque, New Mexico 87113. Weststar Mortgage Corporation can be contacted via phone at 505-883-0332 for pricing, hours and directions.

      Contact Info

      •   505-883-0332

      Questions & Answers

      Q What is the phone number for Weststar Mortgage Corporation?

      A The phone number for Weststar Mortgage Corporation is: 505-883-0332.

      Q Where is Weststar Mortgage Corporation located?

      A Weststar Mortgage Corporation is located at 8814 Horizon Blvd #100, Albuquerque, NM 87113

      Q What is the internet address for Weststar Mortgage Corporation?

      A The website (URL) for Weststar Mortgage Corporation is: http://www.westloan.com/

      Q What days are Weststar Mortgage Corporation open?

      A Weststar Mortgage Corporation is open:
      Tuesday: 9:00 AM - 4:00 PM
      Wednesday: 9:00 AM - 4:00 PM
      Thursday: 9:00 AM - 4:00 PM
      Friday: 9:00 AM - 4:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 9:00 AM - 4:00 PM

      Q How is Weststar Mortgage Corporation rated?

      A Weststar Mortgage Corporation has a 2.3 Star Rating from 40 reviewers.

      Hours

      Tuesday:
      9:00 AM - 4:00 PM
      Wednesday:
      9:00 AM - 4:00 PM
      Thursday:
      9:00 AM - 4:00 PM
      Friday:
      9:00 AM - 4:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 4:00 PM

      Ratings and Reviews
      Weststar Mortgage Corporation

      Overall Rating

      Overall Rating
      ( 40 Reviews )
      12
      1
      0
      0
      27
      Write a Review

      Billy Creel on Google

      image

      Chris B on Google

      image Their online services are terrible and very difficult to navigate . They are set up to mail in everything they need, you can not just send required paperwork online or on your app. Was a terrible thing when they bought my Loan.. If you request a call back. They don't call back so u are stuck trying to wait for them to answer the phone.

      Business Response on Google Mar 11th, 2024
      Good afternoon Chris. I apologize for the difficulty with the online servicing platform. With the transition to a new servicing software system, we’re also upgrading the documents program for better functionality. That process is in stage one; however, once completed, we think you’ll find the system much easier to navigate. Unfortunately, these changes have also increased our call volume. We’re working diligently to streamline the call process so that our customers can receive assistance in a timely fashion. Please bear with us as we work through these challenges. We sincerely value and appreciate your business and look forward to completing the upgraded systems.

      A Tadian on Google

      image I had a bad experience on the phone with 2 employees at Weststar yesterday. They are rude and uninformed people. They released a disfigured deed to my Mom years ago and are unwilling to accept any responsibility for acting in a skilled and appropriate manner. Be careful with this company! There must be better escrow companies to use!

      Business Response on Google Sep 26th, 2023
      Good afternoon Ms. Tadian, Thank you kindly for taking the time to write a review. I believe you were able to speak with the Senior Vice President of the company this morning and she was able to guide you in the best course of action for release of the lien. Unfortunately, the deed you’ve referenced in your review wasn’t drafted by Weststar, therefore, the only way to resolve the situation is as she advised. If we can be of any assistance as you work through that process, please feel free to contact us. We’re sincerely happy to help where we can.

      Robert Trujillo on Google

      image Now I know why they have a 2 star rating. I've been calling to get my payoff on my loan for 2 weeks and all I get is the run around. I have one payment left and I can't seem to get anyone in the line to talk to about it! Keep sending me in circles. It's sad no one has anything good to say about this company. .

      Business Response on Google Dec 9th, 2023
      Good afternoon Robert. I'm so sorry to read that you've had such a challenging experience. As you're aware Weststar has changed to a new servicing software and the change has caused a higher-than-normal call volume. We have 11 people working diligently to answer and return calls and as quickly as possible. After researching your account it appears that you have received the information you needed. Please feel free to reach out to our customer service email if you have further questions and are unable to get through on our phone lines. We appreciate your business and hope to assist you in the future. [email protected]

      David Ramirez on Google

      image This is my first ever review Im leaving for a company! But the help I received from customer service rep TANYA SPRUNK was absolutely outstanding and top tier!! Communication and efficiency was on point and very pleasant to speak with!! she made my issues a priority and I felt pleased that she went out of her way to address and resolve them in a efficient manner! From now on any issues Im having Im going to you! Thank you Tanya!!

      Business Response on Google May 15th, 2023
      Hi David, Thank you so much for taking your time to leave us such a wonderful review! It means a lot to us when our clients take time out of their busy schedules to let us and others know about their experiences with Weststar; and we agree! Tanya is fantastic. Please feel free to reach out to us any time. We'll be happy to assist. We hope you have a great rest of your week!
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      Overall Rating

      Overall Rating
      ( 40 Reviews )
      12
      1
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      27

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