NM Community Center

the providers are great. the support structure does not exist. i'm looking for other healthcare systems. if i have to go to urgent care, you get to pay my copay.
Feb 22nd, 2024

When they're operating well this is a very good place to receive exceptional service. I am so happy and pleased with my own PCP here.
Jan 13th, 2024

Great Doctor
Dec 26th, 2023

I wanna lift here
Nov 22nd, 2023

My mother had problems with the Montgomery Clinic. She often could not get seen by her provider in a reasonable time. (The average wait to see her provider was 2-4 weeks.) In those instances, we had to take her to Urgent Care or the Emergency Room. This put her in an unfortunate cycle where the Montgomery Clinic told her to Go to Urgent Care or ER only to have their staff criticized her for being in Urgent Care or the ER - nevermind the fact that sending her to Urgent Care or the ER took resources away from other patients who needed the help. Regarding office staff: I dealt with staff from this office who showed no consideration for how circumstances change and did not practice good customer service skills. In one instance, the person who answered the phone said they had just seen her a few days ago and she was fine - (ignoring that a person's health can improve or decline). On another occasion, I returned a call from my mother's provider only to have staff tell me that the provider had not called me, let alone left a voicemail on my phone. (I still have the voicemail on my phone that clearly indicates it is from the provider.) My boss would write me up or fire me if I had such poor workmanship. I tried reaching the office manager hoping to get some help for my mother, but never received a response. (The office manager could have addressed my concerns without violating HIPAA.) I am appalled at the lack of professionalism from this office, and will never get my care from here.
Nov 20th, 2023