Family Medicine, PC

** I would like to add an edit** I had several issues the past month between my insurance, my pharmacy and Family medicine. I don't know where the confusion lied but I was really getting frustrated. I contacted Janet the office manager and she stepped up and within 24 hours, I had my medicine. Thank you Janet!! Between Janet and Janice and Naomi, you have a great team!! I am very happy with this office. They are always willing to help me and work with me. I have never had a rude experience in my almost 5 years here. I use Jeanice Rancher and she is amazing!! They do expect you to do your part with being on time, cancel in advance. The front office staff is also amazing! Thank you staff!!
May 25th, 2023

For a long time Family Medicine PC was the best primary care clinic in the city BUT things have changed quite a bit. Used to be able to be seen in a timely manner if necessary but not now. Leave messages for a medical assistant and NEVER get a return call. Quality of care is nothing like when Dr. Henderson was seeing patients. Seems the management is spending more money on TV commercials than they spend on providing timely and quality care for their patients and that is a real shame. Family Medicine PC is still better than most primary care clinics but if they don't return to being more patient oriented they'll be the same as most revenue generating clinics that give healthcare a deservedly bad rap.
May 10th, 2023

I have been seeing Genevieve Cardona for several years. She is thorough, clear, and makes me feel comfortable sharing any/all concerns with her -- and she takes holistic steps to alleviate them, from a PT referral, to prescriptions, to counseling referrals, to an in-office EKG. Her annual physicals are more thorough than any I've ever had. Even after moving away from Albuquerque, I have continued to travel back and see her as a self-pay patient. She's worth it. The office always has short wait times, and was very prudent with masking, temperature-taking, etc. during Covid, even after many other offices became lax on these things. All-around a wonderful practice.
Mar 17th, 2023

Pleasant, thorough and listened to my concerns. CNP Duffy and Aaron provided referrals and followup. I appreciate the care!
Mar 9th, 2023

Ive been coming to Dr. Hendersons office since I was a child. I will be looking for a new office to take over my care. Im disappointed with the office and the new office policies in place. I was not notified my PCP Hailey was leaving the practice and almost ran out of my medication. I called them as soon as I found out my refill was denied and told them I needed to get in ASAP so I do not get sick from not taking my medication. Cat very rudely advised that they sent out letters in December. I told her I didnt receive one. I gave my new insurance info over the phone and they were able to get me in two days later which was great. When I arrived at the office they told me they could not verify my new insurance I gave them over the phone a week prior to my appointment. Unfortunately I forgot my insurance card since I had already giving them the info over the phone but they could not verify the information. I asked if I could run to my house to grab the card. (They make you show up to the appointment 15 min early so I had about 10 min to run home and back, plenty of time) they told me that if I left they would have to reschedule me and to be seen I would have to do the visit self pay. (I didnt bring that kind of money with me) Luckily they were able to figure out my insurance information (they wrote an extra number 9 in my member #) and told me I would have to pay $80 up front in order to be seen or I would be rescheduled. After being threatened to be rescheduled 3 times at this point I started to shake because I was afraid I would not get my medicine refilled and have to spend the entire weekend withdrawing. I explained Ive been coming to this office since I was a kid and if they could just bill me for the visit. Luckily they were able to accommodate but the fact that they were going to kick me out without my refill was so frustrating. Especially since they made me wait 45 min before I even saw the provider for a less than 5 min visit about simply getting a refill. 45 min is plenty of time to go home and get my insurance card which they would have denied my care for not having if they werent able to figure out they wrote an extra number in my member ID. The office was a mess, staff was scattered, and I will not be looking to have my medical care at this facility from here on out. Such a frustrating experience for a routine office visit from my family doctor. Sad to see practices like this only care about profit and not patient care.
Feb 27th, 2023