Soma

I've been a customer of Soma for a long time. I went into Soma on May 25, 2023 and purchased two Enbliss bra's. I asked the sales lady if they were on sale and she said no. I told her that they would probably be on sale the next week because of the holiday. She replied in a very rude tone "if they were going to be on sale I would tell you". I needed them so I purchased them anyway at the full price. Sure enough, the very next week they went on sale. I understand that they were not on sale at the time I purchased and was willing to pay the full price, but the way I was treated really bothered me. She didn't have to be so rude. So I took one of them back because I had already worn one. When I went in there it was the same sales lady again. I asked her if she remembered me and she just glared. I told her I wanted to return the one bra she again was very rude and wouldn't even look at me in the eye. I told her I understood the bra's were on sale. In a rude tone she said they would be willing to honor the sale price. I told her I preferred to have my money back. If she had been nicer, I would have purchased more there and then. I immediately went home and ordered more on line. It was easy to do and I didn't have to talk to anyone. I even received a birthday discount! Also, I had just come from a doctor's appointment and my doctor admired my bra. She wanted to get one for her and her daughter. I sure hope she is not treated that way when she shops there. I'll recommend buying on line. It is really difficult to support the brick and mortar businesses when they provide terrible service and can't even be civil to customers.
May 11th, 2023

Every time I go, the staff is great. Emily took very good care of me. I had very specific things I needed due to surgery she found me several options and took care of everything. Thank you Emily
Apr 16th, 2023

My fiancee loves to shop here. Some great finds and amazing clothes. Very nice staff, helpful and always available for questions.
Jan 4th, 2023

Very nice Soma, and similar to ours in Tampa area. Ladies working in the store were friendly and helpful. I came in due to texts about their ongoing sale for bras & panties. Unfortunately for me, I couldn't find anything I wanted or needed.
Dec 29th, 2022

I went in for a fitting and bought 3 full-priced bras based on what the associate fit me to -- once I got them on for regular wear it was clear that they did not fit. Soma has a guarantee that is plainly printed on their receipts that returns & refunds of full-priced bras are welcome even after washing and wearing. In the meantime I went to Dillard's for a much better, much more comprehensive and accurate fitting. Today I returned the 3 bras to Soma and was met with a very pouty and unkind manager who tried to tell me that I could only exchange my purchase then assigned me to the associate who was working for a new fitting. I informed her that I had already been refitted elsewhere and intended only to return my merchandise for a refund per their company guarantee. She barely spoke to me after that, processed my refund, and started talking about me to her associate before I had even left the store. I'll never shop at this store again and will be sure to tell other women that their time and money is better spent getting a real fitting at Dillard's. Followed up to call the number provided in the response from Soma, but the wait time on hold was too long. Maybe they can resolve this matter via email.
Feb 15th, 2023