Dairy Queen (Treat)

Do the managers not teach their teen employees about basic customer service? I walk in and a kid comes around the corner (AirPod in ear), barely making eye contact and gives an almost inaudible muttering of what can I get for you?. I place my order- the kid still has yet to keep eye contact- and once again I get an almost inaudible communication about the total of my order. Throughout placing my order, I wasnt asked if there was anything else he could add to my order, didnt receive eye contact, a raise in voice for audibility or in tone for a pleasant customer service experience, not a single smile or pleasantry. In fact, though there was not a single person in the store, I felt like me walking in was annoying. Im in my twenties and manage myself. If this was my store and my staff, I would be appalled. Simple customer service would have been bare minimum for a teen employee. I understand that most teens have lost the discipline to do anything more than what earns them a check but its up to management to coach their employees to be able to execute good customer service. Date of interaction was 3/9/24 around 6:15pm
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