Tru by Hilton Albuquerque North I-25

Matt Dempsey _{on Google}

Mar 21st, 2024

Don't stay here. High crime! My car was broken into twice. There are no cameras in the parking lot. The signs do say park at your own risk. Employees park their cars up front while customers have to park in an unsafe parking lot. I took a picture of employees car upfront. I can't blame them. I would not like my car broken into as well. I was told that I could not park my car upfront as it's a fire hazard. As you can see in the picture that lots of cars are parked here. No fire zone is visible.
Safety: No security cameras in parking lots. Lots of homeless at the gas station in the same parking lot.

Juan Ivn Muiz Acosta _{on Google}

Mar 2nd, 2024

Stay was good, staff was good at the right price.

marc coetzee _{on Google}

Feb 23rd, 2024

See hotel, everything is typically great.

Akshay Kant _{on Google}

Feb 16th, 2024

There was ONE microwave for the entire hotel. The average household has more. Front desk was hardly available when called from the room. The bathroom door in our room did not close all the way. Obviously, it was poorly installed. Housekeeping is "every other day". The list goes on. Never staying here again, and I'm a Silver HHonors member.

Raquel Bahe _{on Google}

Mar 13th, 2024

Stayed here a few times, rooms are great but customer service is non-existent. I was charged twice for an advanced purchase hotel reservation through the Hilton Honors non-refundable room rate. Upon check out, Tru by Hilton charged my card a second time even though the room was pre-purchased through the official Hilton website. I attempted to call the hotel to speak directly to the staff to resolve the charge however the first few times I called there was no answer, finally a staff member said their general manager would contact me back about the issue the following day however I have not received a call back since. Customer Service via the Hilton website is also no help because they also do not follow up on your submitted requests. It's been almost a month of me attempting to contact both the hotel and the Hilton customer service, with no resolve to my double charge for a one night stay.