Safelite AutoGlass

Apr 9th, 2024

Cannot reach a human. They do not answer their phone
Mar 31st, 2024

My daughter diver side window was smashed on campus. We took the car to here. They were very patient and professional. Because of the problem with the glass model, they took responsibility for several attempts and finally solved the problem. We are especially grateful for their dedicated service.
Mar 27th, 2024

The technician explained my headlights need to be on auto settings.
Mar 21st, 2024

Had a "drop off" appointment to replace a windshield. Car was to be dropped off before 9:30am per the appointment but we took it in at 7:30am to give them more than enough time. At 3:30pm we stopped and the car was "next in line". We head home and then came back at 5pm(when they close). Seeing the car still hasnt went back we run a few errands. At 5:45 we return and waited as the work was to be completed in 15-30 minutes. Finally left at 7:10 pm...... 20 minutes shy of 12 hours from dropoff and 2:10 minutes of waiting in person. First car there.... last to leave. Welcome to safelite. I almost feel like their "drop off" option penalized me as 1)i still waited the full time as if we booked an appointment and waited in person and 2)felt like our car was purposely passed up in lieu of those waiting in person. I regret using the app to prepay as i would have argued a discount due to the inconvenience. Staff was nice enough but was dissapointed that nothing was done remedy the situation. I'm sure their staff was paid to work after hours but felt something should have been done for purposely being put to the end of the line all day. I would theorize that is I waited in person at 9:30am that service would have been completed prior to 7:10pm. Only saving grace is we did not have anything scheduled that evening which could have been the case because who would honestly would think that they'd need more than 6 hours to complete the work. Quality of work is to be determined as it was raining and dark at pickup. Flashlight review at home found the cowling may be messed up.
Apr 1st, 2024