Home Services at The Home Depot

Disappointing experience with Home Depot Home Services installation of two "custom" doors. The project involved removing security doors and installing new entrance doors. Home Depot advised they could not re-install the security doors that they would remove to install the new doors, but provided me with the name of a 3rd party contractor who could complete the reinstallation. The first HD associate I met with was a salesperson, who assured me the security doors could be reinstalled and gave me a phone number of a contractor he trusted. Next, HD sent out an associate to measure for the new doors. I told him that I needed assurance there would be no problem re-installing security doors and wanted to coordinate with the 3rd party re-installer to make sure there would be no glitches in installing the security doors. He assured me that would not be a problem. Well guess what. After the doors were installed and the security door re-installer came out to put them back up he determined they would not fit back on because the new doors were not made with any space left for the reinstallation! It simply would not work. What I learned from this experience - do not hire someone to do PART of a job. HIRE SOMEONE WHO CAN DO A JOB FROM START TO FINISH. I trusted Home Depot, after all, they are the experts. Every person I met assured me re-installing the security doors was no big deal, a $150 job! Hire someone who can do the whole thing. Now my custom-made security doors that match the house are useless scrap iron. My new doors that were installed for security cannot be coupled with the actual iron security doors that HD assured me could be reinstalled. Next time I hear a contractor say we can only do part of the job but you can hire someone else to finish it - I will go somewhere else. FYI - the price for two doors and installation was over $5K.
Jan 20th, 2024

Great place for home improvement service
Jan 17th, 2024

Sep 23rd, 2023

Best home depot around, from Santa fe to Albuquerque. Obviously has good management.
Aug 6th, 2023

Jul 9th, 2023