StretchLab

I am extremely disappointed with the customer service I received. I signed up for a 3 month membership during that time my doctor told me he didn’t think it was a good idea to go to the stretch labs I called and froze my membership. They were charging me $12.00 monthly. I did not want to continue the membership so I cancelled. I looked at my statement and realized I was charged $259.00 for an additional month. I called and was told since I cancelled 17 days prior to billing the charge went through I was supposed to notify them 35 days before the billing cycle. I was in the hospital and could not access my email. They took me off of the account freeze and reinstated my membership so he would be able to charge me the full amount - knowing I would not be able to use the credits. I called and spoke to Jackie who said she’s speak to the owner and explain my unfortunate situation. I received a message days later saying they would not reimburse me for the 259.00 and I would receive a call from the owner. It has been over a week and I have not had any calls returned. Awful business practices - I will be reporting to the better business bureau.
Sep 19th, 2023

Jul 19th, 2022

May 17th, 2022

May 7th, 2022

Love Club Pilates Wyckoff! The studio is clean, instructors knowledgeable, and everyone is really helpful.
Feb 15th, 2022