Papa Johns Pizza

I just called the store to place an order for 15 pizzas for a school event. A voice activated computer picked up repeating the same message for 6 times, going over all the special. A person never picked up the phone. Papa Johns Pizza in Wrightstown NJ, just lost a large sale.
May 3rd, 2022

I ordered 2 pies and 2 two liters at 745pm - I did not receieve until close to 930pm. They had a food service (doordash) deliver the order. Pizza box was wet because of the rain, pizza was cold and they forgot one soda. Driver told me she would not return to pick up because she "only had less than 1/4 tank of gas". Waited on hold for over 45mins TWICE with no luck. Called corporate number and they waited on hold for 20mins with no luck. I was told I would get a call from supervisor within 48 hrs - it has been a week.
Apr 25th, 2022

Id give zero stars if I could! I ordered 2 pizzas from them and was charged twice so I tried calling to fix the issue and it took me over 30 minutes of calling them repeatedly to get ahold of someone because they just kept on putting me on hold without any warning. I finally got ahold of someone and they said on their end it never went through even though I said I have screenshots to prove that it did. They refused to make my pizzas even though I had proof of the purchases. I even told the girl on the phone I was willing to come into the store to prove it was paid for twice by showing her my phone and she said they wont do anything or make me my pizzas because it never went through on their ends. She said I had to talk with my bank and figure it out. She was rude and careless on the phone. I will NEVER order from here again!!
Apr 4th, 2022

The pizza was all smashed up. Normally they are on it but this time was a miss.
Feb 22nd, 2022

Not only is the service extremely slow (I'm usually waiting double the quoted time, every time), but the employees are rude. I stood there waiting for my order, not saying anything, just waiting quietly. Only for a female worker to ask a male customer about his order then she gave it to him and apologized for the wait. Then she walked away without asking me if I was waiting for anything, my name or even making eye contact. She just straight ignored me for no reason. Then another worker, that knew I was waiting, handed me my ordered and apologized and had no clue why no one else bothered to even check on it. When I got home I had found out that there was a sauce cup smashed into the center of my pizza and it was smashed so hard that it broke and leaked over the pizza and the box. Complained to corporate about it and they contacted the store, letting me know the manager will be in contact with within 48 hrs. It's been over a week and still no word. I'll never use this location again. If you're going to mess with peoples food, you have no right working in the service industry.
Feb 5th, 2022