Santander Bank Branch
-
241 Monmouth Rd
West Long Branch, NJ 07764 - 732-571-6900
Hours
Chamber Rating
-
Maicon Melo
Rafaela is the kindest attendant, attentive and extremely efficient, she always solved my problems, always in a good mood! A very polite woman, God bless her, I wish her the best, much success.
Nov 23rd, 2023 -
Suzie Hersman
Friendly tellers. Calls you by your name. That's nice.
Apr 19th, 2023 -
Ana Tilde Jaraba Arroyo
Dec 4th, 2021 -
AnnMarie Pollock
Oct 25th, 2020 -
Byanca Lara
Just thought I would share my experience, with this particular branch. On December 19,2019,I went to Santander Bank with my fiancee to open a Joint Savings account, and a Checking account for myself. As soon as I got there, a lady was available to help us. We didn't talk for more than a minute and as soon as I said I didn't had my ITIN number on me, nor do I have a social security, she said she couldn't open the account for me. Me and my fiancee thought ''okay we live close, so we can go get it''. We came back with the ITIN number. We sat down, and she says that she was going to start filling his info first because mine was going to be harder than his. She knew from the start I wasn't a US Citizen, but there was no need to be throwing shade, that my situation was going to be ''harder'' to deal than his. Because he IS a US Citizen, would be way easier. During the process she repeated that his account was way easier than mine, several times. Until it hit me, so I asked her what was so difficult about my situation, because I have an account with TD Bank, and Capital One. Which they never gave me a hard time. Plus, most of my friends who are in the same situation as me, went to another Branch in Long Branch, Broadway, and took less than 30min to open an account with Santander. No problem. After I asked her, she tried to sooth me by saying ''Its not a big deal, if I were in a different Country it would be the same with me.'' Which I GET!! But there is no need to be mentioning it multiple times. Then she started getting personal phone calls from family, which was completely fine, until it came to a point where it was taking her attention away from her job. And because of this, my card was sent to my home Country, instead of my local address. Which I found out only because my card was taking too long to arrive, so I called customer service, yesterday,January 1st. As she was filling up my information, she asked for a form of ID,I gave her my Capital One card, plus other ID's and she asked sarcastic if I got the card here, in the US. Which for me and my fiancee, it was as if I wasn't supposed to have one, again because I'm not a citizen. So she was surprised,I actually have one. We stayed there for almost 2 hours to open a simple account. I went this morning to the Branch on Broadway to have everything straighten out, which I had a way better experience. I would like to thank Roger Freitas for helping me and my fiancee with everything. Whatever happened in the Branch on 241 Monmouth Rd, was unprofessional. I called the Bank Manager,Billy, and explained to him what happened, he was very polite and apologized for the inconvenience and even said on the phone to me that the Bank Santander welcomes any type of ''creature''. Meaning, you, me, or anyone else. No one should be treated differently because of their status. I've heard really good things about Santander, but I thought I would share this, in case anyone ever experienced this with them, or anywhere! I just want to frame that I'm not disappointed with the Bank, just with the lady. I don't know if she never had this type of customer before, regardless, if she didn't know how to handle the situation, she should've asked for assistance from someone that has dealt with this before. The situation was handled in less than 15min on the Broadway branch. I would appreciate if there wasn't any hate. Try to think as if you were in my shoes. Thank you.
Mar 18th, 2020
About
Santander Bank Branch
This West Long Branch branch of Santander Bank is here to help serve your financial needs. With checking accounts, money market savings accounts, auto loans, personal loans, online banking, mortgages, and business banking – as well as a full suite of other banking products and services – Santander Bank’s network of 9,800 colleagues is here to help you and your business. With more than 575 branches and more than 2,000 Santander ATMs across the Northeast, including many CVS/pharmacy locations. Member FDIC. Equal Housing Lender.
Contact Info
- 732-571-6900
- (732) 571-9097
- [email protected]
Products
- Checking
- Savings
- Credit Cards
- Mortgages
- Student Banking
- Small Business Banking
- Loans
- Lines of Credit
- Debit/ATM Cards
- Money Market Savings
- Retirement Services
- Global Banking & Markets
- Auto Finance
- Consumer Banking
- Specialty Banking
- Wealth Management
- Commercial Banking & Real Estate
Vidoes
Questions & Answers
Q What is the phone number for Santander Bank Branch?
A The phone number for Santander Bank Branch is: 732-571-6900.
Q Where is Santander Bank Branch located?
A Santander Bank Branch is located at 241 Monmouth Rd, West Long Branch, NJ 07764
Q What is the internet address for Santander Bank Branch?
A The website (URL) for Santander Bank Branch is: https://locations.santanderbank.com/nj/westlongbranch/241-monmouth-road-115.html?utm_medium=local&utm_source=google&utm_campaign=google
Q How big is Santander Bank Branch?
A Santander Bank Branch employs approximately 20+ people.
Q What days are Santander Bank Branch open?
A Santander Bank Branch is open:
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Q How is Santander Bank Branch rated?
A Santander Bank Branch has a 4.2 Star Rating from 5 reviewers.
Hours
Related Categories
Ratings and Reviews
Santander Bank Branch
Overall Rating
Overall Rating
( 5 Reviews )Maicon Melo on Google
Rafaela is the kindest attendant, attentive and extremely efficient, she always solved my problems, always in a good mood!
A very polite woman, God bless her, I wish her the best, much success.
Suzie Hersman on Google
Friendly tellers. Calls you by your name. That's nice.
Ana Tilde Jaraba Arroyo on Google
AnnMarie Pollock on Google
Byanca Lara on Google
Just thought I would share my experience, with this particular branch. On December 19,2019,I went to Santander Bank with my fiancee to open a Joint Savings account, and a Checking account for myself. As soon as I got there, a lady was available to help us. We didn't talk for more than a minute and as soon as I said I didn't had my ITIN number on me, nor do I have a social security, she said she couldn't open the account for me. Me and my fiancee thought ''okay we live close, so we can go get it''. We came back with the ITIN number. We sat down, and she says that she was going to start filling his info first because mine was going to be harder than his. She knew from the start I wasn't a US Citizen, but there was no need to be throwing shade, that my situation was going to be ''harder'' to deal than his. Because he IS a US Citizen, would be way easier. During the process she repeated that his account was way easier than mine, several times. Until it hit me, so I asked her what was so difficult about my situation, because I have an account with TD Bank, and Capital One. Which they never gave me a hard time. Plus, most of my friends who are in the same situation as me, went to another Branch in Long Branch, Broadway, and took less than 30min to open an account with Santander. No problem. After I asked her, she tried to sooth me by saying ''Its not a big deal, if I were in a different Country it would be the same with me.'' Which I GET!! But there is no need to be mentioning it multiple times. Then she started getting personal phone calls from family, which was completely fine, until it came to a point where it was taking her attention away from her job. And because of this, my card was sent to my home Country, instead of my local address. Which I found out only because my card was taking too long to arrive, so I called customer service, yesterday,January 1st. As she was filling up my information, she asked for a form of ID,I gave her my Capital One card, plus other ID's and she asked sarcastic if I got the card here, in the US. Which for me and my fiancee, it was as if I wasn't supposed to have one, again because I'm not a citizen. So she was surprised,I actually have one. We stayed there for almost 2 hours to open a simple account. I went this morning to the Branch on Broadway to have everything straighten out, which I had a way better experience. I would like to thank Roger Freitas for helping me and my fiancee with everything. Whatever happened in the Branch on 241 Monmouth Rd, was unprofessional. I called the Bank Manager,Billy, and explained to him what happened, he was very polite and apologized for the inconvenience and even said on the phone to me that the Bank Santander welcomes any type of ''creature''. Meaning, you, me, or anyone else. No one should be treated differently because of their status. I've heard really good things about Santander, but I thought I would share this, in case anyone ever experienced this with them, or anywhere! I just want to frame that I'm not disappointed with the Bank, just with the lady. I don't know if she never had this type of customer before, regardless, if she didn't know how to handle the situation, she should've asked for assistance from someone that has dealt with this before. The situation was handled in less than 15min on the Broadway branch. I would appreciate if there wasn't any hate. Try to think as if you were in my shoes. Thank you.
Overall Rating
Overall Rating
( 5 Reviews )Write a Review
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