Campbell Comfort Systems

DO NOT USE THIS SCAMMING COMPANY! They are NOT local anymore, Campbell SOLD OUT!!! despicable! They take your money and don't give you what you paid for! Run away! Do NOT use! Service: Heating system maintenance
Oct 23rd, 2022

We used a company previously (Air Temp Solutions) that ended up contracting out to Campbell (who is now Hutchinson). We had them come out and do a furnace tuneup and had a good experience. After much discussion, we decided to sign up for their service membership. We had them out at the end of June to tune up our AC, and we ended up with an estimate for over $1000. The language used was very convoluted, and after a Google search I realized that we needed a capacitor replaced. They wanted to charge us almost $400- and that was WITH the 10% membership discount. The other items we were quoted were unnecessary. We reached out to other companies for an estimate on the capacitor, and Campbell was double the price anyone else charged. As we only chose to do the membership for the discount on service, we felt it was best to cancel it. There is no price benefit. I called to cancel the next day. I was surprised the next week when we were charged the monthly fee. I called to ask for a refund and was told we hadnt even cancelled. The agent cancelled for me (again) and was uncertain as to whether we would receive a refund. As of today, a check supposedly went out in the mail a week ago (I was expecting a refund to our credit card) Im quite disappointed that things have gone this way. We would have kept using them for our tuneups, but Im not so sure about it at this point.
Oct 1st, 2022

EDITED TO ADD: When I posted this, the company was Campbell Comfort Systems. It has since been bought out by Hutchinson. I have no idea how Hutchinson conducts business. This is not an endorsement of Hutchinson, but of a company that no longer exists. Tech was professional and friendly, explaining what services he performed even did some extra research on the brand of system he was unfamiliar with to explain things to me.
Sep 28th, 2022

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. Listen please be careful when using Hutchinson. I used Campbell to install a new air conditioning unit in my house. At the time I did not know Hutchinson was taking over. Now I wish I did, when I signed my contract it stated rebate for x amount of dollars. I did not receive the rebate at all after about 5 months I finally decided to call. In a matter of a month I call twice a week. Being told I will be contacted by upper management, sales, rebate department. For a month straight I did not receive a call now once. Finally I call again go on to explain my frustration to the women on the phone. She then emails someone who then reaches out to me. The gentleman then tells my that there is no rebate available. Again I will reiterate when I signed my contract it clearly state x amount available for rebate. Now I understand this is not Hutchinson who did the contract but as a company who takes over. You are liable for all contracts and clients. After 5 months this is the answer I get. It really is the the process how everything was handled. You also think maybe after seeing how frustrated I was as a customer they would offer something. Please beware of these people.
Sep 14th, 2022

Folks should know Campbell is now Hutchinson. As someone that had terrible customer service from Hutchinson, I was very disappointed to learn this when a Hutch tech showed up for my AC maintenance instead of Campbell. As someone on the service plan, it would have been nice to get a heads up about this ownership change before my scheduled. Im giving 3 stars for the lack of communication and the attitude from the tech when I asked why they were here instead of Campbell. ------------------------- I'm updating my review to 1 star. When I found out Hutchinson bought Campbell (per above), I called to cancel my maintenance contract. They assured me it was cancelled, but couldn't provide me any confirmation via email or US mail. Sure enough, the next month rolls around and I get charged. I call to try today to try to get a refund and to ensure (and get confirmation) that the contract get cancelled. They are able to see the contract is cancelled in their system, but no one available to help me further. I've decided to just pursue disputing the charges with my credit card company than deal with Hutchinson ever again. Service: HVAC system maintenance
Aug 29th, 2022