PNC Mortgage

As a long time customer of PNC, this branch has been a terrible disappointment. The tellers are absolutely lovely and helpful, but I have wasted HOURS trying to get basic banking done the past few visits. Today ended my banking relationship with the Washington branch, possibly PNC as a whole. I went for a printout of my sons account statement as a DMV document. After waiting approximately 45 minutes I met with Theresa. She first told me his name wouldn't be on the statement as it is a custodial account. I informed her that isn't true as I had statements for my other son, as well. After printing, I checked that his name was indeed on the statement and headed home. I got home to realize that she had printed an old (2022) statement with our old address. I immediately called and asked if they could print me a correct one. They said they couldn't do anything over the phone, but someone would call me back. No one called me back. I made an online appointment again for 2:15. At 2:30, Theresa met with us again. She said that's all she could print out and offered a verification letter with the correct address. The balance information was not even close to accurate. She could not print an updated statement with the correct address. A manager came in and basically looked it over and said that's the best they could do and to try another DMV agent if he gets rejected. I came home, made an appointment for Clinton PNC and went to PNC online where I was able to find how to print an updated statement with the correct address in about 5 minutes. I'm thoroughly floored at the lack of knowledge and poor customer service I encountered today. Two hours wasted for a 5 minute job. Horrible!
Aug 15th, 2023

Friendly, courteous, professional staff who assisted me with banking questions the Phillipsburg branch could not.
Aug 20th, 2022

Bradley @ the Washington Boro, Nj office is an incredible asset to PNC he is friendly knowledgeable & very helpful.
Jun 25th, 2022

Nicholas Barker is the man!
Jun 1st, 2022

Extremely Disappointed with PNC Bank in Washington, NJ (Warren County) I recently had the unfortunate experience of dealing with PNC Bank in Washington, NJ, and I must say that I am thoroughly disappointed with their level of service. I was in the process of opening a business account with them, but their unprofessionalism and lack of commitment to customer satisfaction have led me to take my business elsewhere. One of the most frustrating aspects of my interaction with PNC Bank was their complete disregard for returning phone calls. I made multiple attempts to reach out to them regarding my account setup and had to endure the frustration of being left in the dark. It is simply unacceptable for a bank to ignore their customers and not provide timely and reliable communication. Furthermore, when I finally managed to speak with someone at PNC Bank, I was appalled by their inability to provide a direct answer to a basic question. I asked if they had anyone who specialized in handling business accounts, and instead of a clear response, I received vague and unhelpful information. It was evident that the staff lacked knowledge and did not take pride in their roles or in serving their customers effectively. As someone looking to establish a professional relationship with a bank, I expect competence, responsiveness, and a genuine willingness to assist. Unfortunately, PNC Bank failed to meet these expectations, leaving me with no choice but to seek alternative banking options. I strongly advise anyone considering PNC Bank in Washington, NJ, to think twice before entrusting them with your financial needs. Their poor customer service and lack of commitment to providing accurate and timely information are major red flags. There are plenty of other reputable banks that prioritize customer satisfaction and take pride in their work. Save yourself the frustration and seek a more reliable and customer-focused banking institution. In conclusion, my experience with PNC Bank in Washington, NJ, was nothing short of disappointing. They failed to return phone calls, lacked knowledge about their own services, and demonstrated a lack of professionalism throughout. I will not be doing business with them and encourage others to do the same. Please note that this review reflects my personal experience and opinion, and others may have different experiences with PNC Bank.
Jul 8th, 2023