Mavis Discount Tire

The team at Mavis Discount Tire in Warren is exceptional. I arrived slightly early to a 1pm appointment to have a new set of tires mounted and balanced. The team was more than accomodating to my early arrival and, more importantly, understood the concerns I had about the damage to my orginal set of tires (purchased and mounted elsewhere). They evaluated the damaged tires thoroughly and even found 2 damaged studs in the process. Genuinely enjoyed the positive work environment and the team's honesty, perspective, and advice. Overall, I had an awesome experience, felt welcomed, and will be returning. For the record, I am female and drive a 2019 Subaru WRX STI limited.
Apr 9th, 2024

Staff is great here
Apr 7th, 2024

I went to mavis to get my vehicle serviced and the assistant manager Joey was so much help. He not only gave me the help i needed but he also took matters in his own hands to work on my vehicle as well. The staff there as so amazing and I will be coming back anytime I need my vehicle serviced.
Apr 7th, 2024

Unprofessional, Bad Customer Service, not trustworthy, bad crisis management too!Okay, this is my experience. Few months ago, I went there once, waited for about 2 hour and 1/2 hours and finally got my tires replaced, and brake pads replaced. (So I thought it was a good service, and may be giving the 5 star, and be a regular customer since I work close to this place.) Then I have another car, I thought of giving them to fix again. This time is totally bad, like 180 degree change, bad experience.Monday, (First Strike) - I first called them first, got the quote. They said bring the car in, drop it off, will be done by 3:30pm, (because I work close by, so I decide to do so). Then they called me saying they get the wrong part for my SUV. I went back around 3:30pm and tried to pick up my car and they are closing up the tires and said they can't do it today because they got the wrong part., and advised me to bring it back tomorrow. The manager literally said "See you tomorrow".So I trusted him, the next day, Tuesday (Second strike) - I went there first thing in the morning around 8am. The door was not opened until 8:15am, the manager wasn't there, only the assistance manager which was useless. I left my car there thinking they have the part and all the info. and I should be able to pick it up today. Lo and behold, I called the shop and the ass. manager said the shop manager was not in today, and there was no mechanic available and asked me to bring it back tomorrow again. I asked if he can contact the manager, the ass. manager simply said no mechanic is available, very rude and he called me rude. I told him i was promised two times and he had nothing about it, didn't even try. So, I went back and picked up my car with nothing done and guess what, I saw two mechanics working on other cars but mine!! Shouldn't mine be high priority? (I guess they want to lose me as customer - was about to give them about $1000 brake pads, rotors fixed, guess they didn't care!)Wednesday (Third strike) - The manager Lashawn finally called to apologize but guess what time he called. He called me around 4:30pm. Isn' t that too late? If I drove that car, and if I changed my mind, I could have dropped it off today, and have it done before end of day. But this call basically is asking me to bring it tomorrow! So, what is there is some sort of emergency tomorrow again? If he was sincerely apologizing, he could have called me first thing in the morning so I can have it done today. But that is way too late. It is modern cry wolf. This place cannot be trusted!!What kind of crappy service is it? First you promise customers same day, then you said wrong part, then asked Customer to come back the next day, then the manager (Lashawn - however you say it) did not show up, and no mechanic was available to do it. I wasted 2 days for this crappy service. The called me late in third day, and expected me to bring it back the forth day?! What if there is another emergency in forth day?I will never go back to them again even if I have to pay the dealer more money... (or go to other shop)!You may have seen lots of good reviews, but one bad review from me will be enough to lose one customer or more.. I was thinking to be the regular customer, but because this incident, I don't think i would go there any more!
May 1st, 2024

My fourth time returning to this Mavis and have had a wonderful experience every time! Brittany the manager is very professional and always accommodating, from someone in a managerial role myself, she sure does know her stuff! Everyone works together there so well, such great teamwork! Kudos Brittany you run a great crew! Amir is so nice and very helpful! Joey has worked on my car most recently and did a great job!! Such terrific guys, you couldn't ask for a better bunch that all work together! Jaymee, Rodney, Dominic, and Mike, all have a kind word to say, and a nice greeting for you. You can surely tell if you have been to this establishment more than once that this is a well-oiled machine...no pun intended! A great group that does an awesome job!!
Apr 8th, 2024