Argentina Bakery

Oct 8th, 2023

Sep 23rd, 2023

Only the best , nothing but the best
Sep 20th, 2023

Sep 9th, 2023

I purchased a cake & requested "happy birthday Julie," but it was decorated with "feliz cumpleaos junior" instead. When I called to address the issue, I was informed the person picking up hadn't specified the English message & said junior. The birthday GIRL doesn't understand Spanish, making that unlikely. I admit not checking the cake before leaving was dumb on our part but its their job to remember to show us. Owner later told me I should've written it down which is again, their job to ask us to do. I asked to speak with the owner and a male worker said they werent there then passed the phone to the girl who decorated our cake. I asked her to speak with the owner and she let it slip that I was just speaking with the owner/manager. Im guessing he lied so he didnt have to deal with the issue. During the discussion, the bakery initially offered to fix the cake in person, then suggested a $10 discount. After a 10-minute call with Natalie, she agreed to a refund when I declined those options, as bringing the cake back was inconvenient due to a house with guests. We mutually agreed to the refund and hung up. Five minutes later, owner Natalie called to say she actually wouldnt be refunding, treating me as if I were lying or trying to scam them for a free cake since I didnt want to bring it back. She called me at 5:20 when I originally called at 4:40. Of course we had to use the cake. She made me feel terrible for wanting them to fix their mistake. I run an entertainment business, I know that when we make a mistake, we own up to it and refund the service. Theres no back and forth/rudeness to it. Instead she tried to guilt me saying that she would think a $10 refund is fair for a small mistake and the cost of the cake was coming out of her pocket. Ultimately, Natalie offered the refund again, but I declined and thanked her for calling. This was poor customer service and the way she made me feel like a scammer for their mistake isnt right. Keep your $35. Our intention was never to get a free cake; we wanted what we paid for and it didnt seem fair to pay for an incorrect cake. They know very well how important the cake is to a party. Despite having referred many of our own clients to this bakery & consistently buying cakes there, we will no longer do so.
Aug 31st, 2023