T-Mobile Authorized Retailer

Nashawn Vazquez _{on Google}

Feb 14th, 2024

What a turn around compared to the old manager. That's all I will say.

Shai Serrano _{on Google}

Dec 26th, 2023

No customer service, the employee Aaliyah was very unpleasant in her service apart from the fact that she knew how to explain the prices she was offering me. I explained to her that phone customer service had given me other information and she told me well, you can call better by phone. Her body language was mocking and telling secrets with the other guy. Anyway, they never helped me.

deontay tyson _{on Google}

Dec 23rd, 2023

I dont even want to give them 1 star! The short,skinny, light skinned lady with glasses lied & scammed us ! We traded a phone in and she said our trade in phone was gonna count as $800 credit to our new phones and the ramaining balance was gonna be around $6 left. She then told us we had to buy more storage so she can do a iCloud back up so we can have our photos to our new phone, that took 2 hours kept restarting the process until the store closed then the black lady manager kicked us out with an unusable phone until the next day because she wanted to close the store and go home! We then came back & they couldnt help us at all cause they factory rested our trade in already ! Today we just went to another T-Mobile and they informed us that the 1st store we went to wasnt a CORPORATE STORE & they dont have the same rules/policies/promotions as the corporate ones have! Weve just found out they inflated our bill by 22$ and take 37 cents of our $146 to go towards the remainder of the phone, were under impressions our phone balance is around 3/2$ and its 250$ they scammed us and lied! Im so mad its so much to type I want her FIRED FOR LYING/MISLEADING a customer !! POOR POOR POOR SERVICE DONT GO THERE !!! I REPEAT DONT GO THERE GO TO ANY CORPORATE ONE AVAILABLE!!!

Lori Williams _{on Google}

Dec 18th, 2023

Went here to pick upy replacement phone. They were absolutely very helpful.

Joe Francisco _{on Google}

Nov 3rd, 2023

Entered the t mobile establishment in trenton with the intention to open up a business account. I met with Brandon originally shortly after the manager Tim, I have to say not only was I impressed with the amount of customer service dedication they displayed but their commitment to make the process effortless. Well done to these guys.