Ewing Auto Repairs

Dear Michelle,Thank you for taking the time to share your concerns regarding the brake replacement you received from us. We take customer feedback seriously and want to address the issues you've raised.I understand your frustration and disappointment with the brake replacement. We do use high-quality brake parts with specific part numbers, as indicated in your invoice. The brake pads have the part number DG1044, and the coated rotor's part number is 7901DL. These rotors come with a 2-year warranty from our trusted supplier, and we stand by their quality.We did replace them for you under warranty once already, and I apologize for any inconvenience this may have caused. Instead of seeking services elsewhere, we would have been more than willing to replace the parts again and conduct a thorough inspection. It's important to note that the picture of the inner side of the rotor shows a groove, which is an indicator of an underlying issue and not due to the quality of the part. This would have allowed us to identify any underlying issues that might have contributed to the premature wear on your rotors.We handle a significant number of brake jobs every month, and very rarely do we receive complaints about the quality of our parts. This is because we prioritize using top-tier components rather than cheaper, lower-grade alternatives.We value your feedback and appreciate your business. If you are willing to reconsider, please don't hesitate to reach out to us so that we can work together to ensure your complete satisfaction.Thank you for bringing this matter to our attention, and we hope to have the opportunity to address your concerns and provide you with the service you expect.Regards