Campbell Comfort Systems

I can't even begin to properly articulate my frustrations. The whole thing of being purchased by Hutchinson only leaves you in a finger pointing situation. Please keep an eye on your bills when you are financing. Campbell didn't send the right amount to Hutchinson for my install that was financed through the company they refer you to and now Hutchinson is looking for their money that somehow I owe them. Instead of these two companies figuring this out and handling it, they expect you to be stuck in the middle and deal with their mistakes. Service: Install AC
Apr 2nd, 2023

They broke the emblem on the outside of the unit and I know it was not much BUT I like to keep everything looking good on my unit no matter how old it is. Asked to have it replaced and the story was they could not get that part anymore along with a bad attitude. So I called the company and they sent out two for FREE and gave me no problem about it. I'm sorry sometimes its the little things that keep your customers FOR OVER 20 YEARS so I no longer deal with them. Service: A/C system maintenance
Mar 13th, 2023

Service: Heating system maintenance
Oct 6th, 2022

We used a company previously (Air Temp Solutions) that ended up contracting out to Campbell (who is now Hutchinson). We had them come out and do a furnace tuneup and had a good experience. After much discussion, we decided to sign up for their service membership. We had them out at the end of June to tune up our AC, and we ended up with an estimate for over $1000. The language used was very convoluted, and after a Google search I realized that we needed a capacitor replaced. They wanted to charge us almost $400- and that was WITH the 10% membership discount. The other items we were quoted were unnecessary. We reached out to other companies for an estimate on the capacitor, and Campbell was double the price anyone else charged. As we only chose to do the membership for the discount on service, we felt it was best to cancel it. There is no price benefit. I called to cancel the next day. I was surprised the next week when we were charged the monthly fee. I called to ask for a refund and was told we hadnt even cancelled. The agent cancelled for me (again) and was uncertain as to whether we would receive a refund. As of today, a check supposedly went out in the mail a week ago (I was expecting a refund to our credit card) Im quite disappointed that things have gone this way. We would have kept using them for our tuneups, but Im not so sure about it at this point.
Sep 25th, 2022

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. Listen please be careful when using Hutchinson. I used Campbell to install a new air conditioning unit in my house. At the time I did not know Hutchinson was taking over. Now I wish I did, when I signed my contract it stated rebate for x amount of dollars. I did not receive the rebate at all after about 5 months I finally decided to call. In a matter of a month I call twice a week. Being told I will be contacted by upper management, sales, rebate department. For a month straight I did not receive a call now once. Finally I call again go on to explain my frustration to the women on the phone. She then emails someone who then reaches out to me. The gentleman then tells my that there is no rebate available. Again I will reiterate when I signed my contract it clearly state x amount available for rebate. Now I understand this is not Hutchinson who did the contract but as a company who takes over. You are liable for all contracts and clients. After 5 months this is the answer I get. It really is the the process how everything was handled. You also think maybe after seeing how frustrated I was as a customer they would offer something. Please beware of these people.
Sep 16th, 2022