Chase Bank

Yasmine Soliman _{on Google}

Feb 11th, 2024

Worst customer experience I ever had. Serehi denied us a from even waiting for a banker since we dont have an appointment even though there was only 3 people waiting and it was only 11am. She took my moms passport and went with it to a banker and came back saying no we cant help you today. My senior mom wanted to open an account thats all we needed.

Adam Jackiewicz _{on Google}

Jan 30th, 2024

Everytime I walk in and ask for account help they say I have to make an appointment and come back. Banks work for you, not the other way around. More then happy to go elsewhere

Helen Hoch _{on Google}

Dec 24th, 2023

I had to make an appointment to open a new account, no more walk-ins. When I got there two men, both employees, were in conversation. I was directed to wait at a desk and finally one of the two in conversation came over to help me. He addressed me immediately by my first name. I commented on that and the wait until he had finished his conversation(with no apology) as inappropriate. He was mystified, clearly. I haven't been back since.

Armando Gonzales _{on Google}

Sep 14th, 2023

My mother and I are both loyal customer with chase because my job uses it; so, I like to have most of my money on her account. I asked my mother and father to get me a certified check. Somehow it was misspelled. Now whether the mistake was ours or theirs did not matter. All that was needed was to fix the problem. I went with them to hopefully change it. Well that was such a big ordeal that not sure if I want to stay a chase customer. Because banking is customer service too right? So why at the end of all this it ended up having to be done by an assistant vice president like a congressional order had to be done. (Got to be a better way) This guy Elsayed A. Mousa and receptionist was the worst. Soon as I come in she yells across the bank floor. Stating see it was your parents fault. Then while we were at your vice president office this receptionist talks down on my parents pointing down at them as if they were a child being scolded. Im sorry that my foreign parents does not know the rules of banking system in a second country they live in. Now to the vice president.. this guy.. lacks the professionalism to be a president. Says hes trying to do us a favor and when I get up to leave. Says to me youre welcome. As if he was the one inconvenienced. Never this chase office again.