Jimmy Choo

I bought a pair of booties, my size , I couldnt believe how narrow small it was , totally not quality product, returned
Dec 5th, 2023

I had worked with sales associate, Robin, to find a pair of wedding shoes and she was absolutely FABULOUS! I had walked in wanting to look at one pair and she had suggested a similar pair in my price range that were even more stunning! She was quick and attentive and gave her honest opinion (about fit, comfortability, ease of walking in heels, etc.). She wasnt pushy about purchasing a pair and was very patient. I had probably tried on about 5-6 pairs and I walked away with 1 pair of heels and 1 pair of pearl sneakers. The heels seem super comfortable and the sneakers a little less comfortable, very stiff, but overall Im very happy with Robins level of professionalism and sales approach. When it came time to package the shoes in a bag, Robin had presented me with a blue Jimmy Choo dust bag for my something blue on my wedding day. I know it doesnt mean much but it was such a nice gesture that she went above and beyond and did that. I wouldnt have known any better if she hadnt but again, I was very impressed. I had to order the pearl sneakers, as they didnt have my size in store, and Robin had requested that a signature was required when the shoes were delivered, and even called me to ensure they were dropped off. Its hard to find quality customer service like that these days! I was left very impressed. A few weeks later, Jimmy Choo was having a sale and Robin had given me her in-store cell phone number. I had texted her a picture of the heels I wanted and she had my size in file and everything was basically done over texting (the transaction was done via a secured email link). I cannot recommend this Jimmy Choo store enough, and especially working with Robin - great experience for my wedding day shoes!
Feb 20th, 2023

Spent 15 minutes waiting outside the store just to pick up an order. Their employee's excuse was that they were under staffed. At $1200 for a pair of shoes, it's not my problem that they're under staffed, and extremely irresponsible of corporate to be under staffing stores. I'll buy my wife's shoes elsewhere from now on.
Jan 27th, 2023

Oct 8th, 2022

I concur with every negative comment, especially regarding this store manager and apparent racism. I was shopping for a new pair of pumps and she wanted to know more about my profession than helping me get the perfect shoe. She is not very knowledgeable about products (had no idea what the cologne notes were). They had to order my shoes, because they did not have my size in stock (very common 38). Shoes arrived and when I went to retrieve them, they had ordered the wrong size. I asked to have them shipped to my home and she stressed three times that a signature is required. The shoes were left at my door, even though I was home. No ringing the bell; no knocking. However, that was not the worst part, the shoes were very visibly worn. Stress marks, creasing and sole were all soiled. When I returned them, she didnt even offer an apology; she kept saying that she hoped I would return to purchase. Once I reached out to JC Customer Service, she left me a voicemail stating she hoped I return. For what??? No incentive offered; three trips to the store and thats all I could get I hope you give us another chance. I guess my melanin does not deserve excellent customer service. Thats okay, I will spend my hard-earned dollars elsewhere.
Sep 18th, 2022