Kendra Scott

After placing an order of jewelry boxes and necklaces online for Christmas, I went to the Kendra Scott - Short Hills Mall location to exchange one of the jewelry boxes because my daughter wanted a different color. One week later, I went to wrap presents, and I realized that I left one of the KS necklaces in the jewelry box I had returned. I was so upset. I went back to the store the next day, explained the whole story (and showed my receipts). The saleswoman, Hannah, was so kind and understanding, and replaced the necklace. The holiday season is a stressful time, and to receive such kindness after I had made a mistake meant so much. Thank you to Hannah at Kendra Scott - Short Hills for remembering what the holiday season is all about.
Feb 8th, 2024

The sign in the Kendra Scott store located inside the ShortHills mall said two for seventy dollars but for some reason when I arrived at the register I never received this deal. Although I specifically asked the salesperson if the items I liked were part of the deal. I didn't realize it when I was in the store because I purchased so many items. Also there was a piece of jewelry on display I liked so I asked for a new one , the sales lady took the display to the back then told me she found one in the back, when I asked where is the display she said oh I left it in the back. When I asked her to show it to me she said she couldn't right now because the rose gold was a winter color so they will be removing those items from display for the next season. I feel the store salesperson did not tell me the truth about the rose gold bracelet or the rose gold design your own display being removed due to a season change out. Usually values are something that roll from the top of an organization down since I don't feel I was treated with honesty I can't in good conscience buy Kendra Scott products again or recommend this store. If you do shop Kendra Scott products at ShortHills mall I recommend you check your receipt before you leave the store.
Dec 16th, 2023

great Selection of necklaces! The people who work there are so kind. Had my birthday party there, the best party ever! Again so nice there always clean too!!
Dec 10th, 2023

Nov 17th, 2023

I brought my daughter here for a neckless (she's 10). She had a great shopping experience, mostly thanks to the customer service, which is top-notch. Thank you Sam!!!
Aug 16th, 2023