Hermès

My first time visiting an Herms boutique in-person to shop, it was an amazing experience and the SA whose name was Anthony was so helpful and cordial. Very attentive and professional while assisting, I ended up purchasing a beautiful leather notebook cover with his help.
Mar 6th, 2024

Waste of time. Just got told 3 times in the last 30minutes "we will be right with you", about 5 people in the store total.
Feb 19th, 2024

I had a bad experience at the SH, NJ location. I was waiting for 20 min for a manager to take a return. The sales associate never checked back on me while Im sitting there waiting not knowing what was going on. I decided to walk to the back of the store asking a sales person if the manger is coming she said, she doesnt know where the manager is after 10 more min he came, didnt say hello, went to register took the return, no interaction.. no greeting nothing.. cold as ice. Hermes - Never again. Terrible customer service. I felt awful leaving the store. My future luxury goods wont be HERMES! Never again!
Jan 12th, 2024

Jan 4th, 2024

I generally shopped overseas until the pandemic hit and travel came to a halt. I was fortunate to have met Sarah - she is amazing! Sarah is responsive, extremely knowledgeable of the brand and products, and just pleasant to work with. She consistently delivers and is my Hermes fairy! I always look forward to visiting her and catching up. This past holiday weekend, however, Sarah, was extremely busy (as expected). It was an impromptu visit and we were introduced to Anna for the first time. Anna is just marvelous! She was patient, personable, sweet and knowledgeable for the entire hour. Separately, for anyone complaining, the SAs do not practice conditional selling, and they really dont care how much you spend. What they do care about is the relationship you build with the SA. You could spend tens of thousands, but if youre rude, self-entitled, and difficult to deal with, no SA is going to want to work with you.
Dec 29th, 2023