Avis Car Rental

The lady involved in our renting a car from the Grand Summit Hotel was horrific ! "Roe" was the representative at the Avis rental car office at the Grand Summit Hotel. Roe is always late and she promised my husband she would pick me up at our home at 9 am sharp, in the rental car we reserved, so we could be at our destination as planned. She never showed up, as she said she would. At 9:45am, I had to ask a neighbor to drop me off at the Summit Hotel to pick up my rental car. Roe was STILL not in her office. Just do yourself a favor and go elsewhere. How does the Avis and the Grand Summit Hotel employ such irresponsible people !?
Jan 23rd, 2023

I had an amazing experience with the Avis staff at Grand Summit Hotel before, during, and after my trip up north -- especially during the hairy situation of traveling back home during the recent winter storm. Big shoutout to Jason in particular for his professionalism (and compassionate goatee!).
Jan 18th, 2023

I've always had good experiences renting from this office, courteous and accommodating staff. It helps to know that the layout of the hotel in which the office is located means that if one person is working, they have to run around to back of the hotel to park and clean cars. In the 5 or so times I've rented in the past year this happened once, and I went around back to where the cars are parked, found the person, and they stopped vacuuming and walked me back to the office.
Aug 29th, 2022

Aug 4th, 2022

If AVIS care even an iota about customer service, they should sack the customer rep at this place. I had a reservation to pick up my car at 8AM and this person was only gonna show up at 9am. In addition to this lackadaisical approach, I had to put up with her terrible attitude as well
Jan 25th, 2022