Jack Daniels Audi of Upper Saddle River Service Center

I just went to Audi in Upper saddle River. I asked them to put air in one of my tires that was low. The service guy asked for $219 to put air in one tire. I do my oil change with them. What a joke. What a great way to take care of your customers!!
Apr 8th, 2024

Good quality of service but prices for service are high. Service in Feb 24 is much slower than in the past due to short staffing which we hope will improve if they hire more technicians. It should not take over a week to DIAGNOSE a oil leak.
Mar 8th, 2024

Dec 21st, 2023

Helpful professionals provided me with multiple options. Reccommended
Dec 16th, 2023

Returned my lease today and unfortunately i can say with certainty that every single department in this dealership is misleading and gives contradictory information. My car was in the service department for 2 whole weeks for what should have been a simple service appt. I was told that 2 tires needed to be changed, although one of them the service person actually told me was due to a known issue with the model itself (which should have been covered by the warranty). The service tech recommended I speak to a manager to get the tire replaced free of charge. Days and days of calling and no manager answered or called me back. I ended taking the L by having them just return my car to me and paid for 2 new tires to be put in at the mechanic. I thought this was fine because i was told by 2 different departments (service and sales) in Upper Saddle River that i would NOT be charged any additional fees for having different brand tires when i returned the lease. Today, upon returning my lease, a manager informed me i would be responsible for paying the cost of changing the 2 tires despite them being brand new because they were different brands. When i informed him that i had just called the previous day and was told it wouldnt be an issue he said you should have asked for a manager. I did ask for a manager! Multiple times! I was told each time that they were busy with other customers and would call me back. I have yet to receive a call back. Allot of gaslighting and shifting of blame. I will be filling official complaints both with Audi and the dealership.
Apr 3rd, 2024