Visionworks Doctors of Optometry

If I could give zero I would but I can't. There's a lady there that shouldn't work at all with customer service. This company should have people that know and like to work with people.. Maybe they should get trained because with employers like that I will never go back.
Apr 3rd, 2024

I like the convenience of making your appointment online and its a smooth process with a nice physician until its time to check out. I didnt need glasses or contacts and had to wait 20 minutes to pay my copay. The person ahead of me was picking out and getting fitted for glasses. There were 3 staff members in the front that day but I was told only one could assist me and she was the person helping someone order glasses. As I sat waiting for 20 minutes the other two staff members were not assisting anyoneI think they need to cross train staff.
Apr 1st, 2024

Someone else said staff was inattentive and scattered and I couldn't agree more. I filled out the intake form ahead of time, which did not stop them from asking me all the same questions again, which is whatever. I was told to wait in the waiting area but as I was walking away the receptionist asked me more info. I was told half way there and gave it to her. Continued walking. Thought I heard her again and turned to look at her. She wasn't facing me at all so I thought maybe I misheard. As soon as I turned around to go sit down she was like "phone number???". I walked all the way back to her. There was more awkwardness between waiting for the doctor where I was asked for my last name no less then 4 times. It's 4 letters 2 of which are the same. Doctor rushed through the appointment. I asked about the prescription and he said you'll get it at the front. Go to the front. "Go browse, I'll let you know once the doctor brings me your chart." Ok. So I browse and wander back over and apparently the chart came. Everything was covered by my insurance but when I asked for my prescription they seemed confused. The receptionist was a little pushy and said there was none, I could get my frames here. I declined . She told me I'd have to wait for the doctor to print it out so here I am, currently sat here for 10 minutes and counting waiting for results of any kind from my exam. I did an extra scan and 3 other tests and wasn't told anything either. This is a retail store and I'd advise you don't go here. Go to a doctor's office for professional service cause it's not here. An aside I found funny was staff was wandering around cleaning the displays but I've been here over an hour now and the half drank Starbucks cup someone placed on the display I saw when I came in is still sat there!
Mar 27th, 2024

Mar 10th, 2024

Mar 9th, 2024